Retail Sales Head - Food

Smartworkconsultants; Madurai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Smartworkconsultants is seeking an experienced Sales Leader to drive retail operations, revenue growth, and customer experience across multiple QSR outlets in Madurai. The role involves building strategies, mentoring outlet teams, and coordinating with cross-functional functions to optimize performance.

The ideal candidate has 12+ years in retail sales within QSR or food service, Graduate/MBA in Sales or Marketing, and a track record of achieving revenue targets through promotions and local

Qualifications

• Strong retail sales and business development skills required.
• Experience in QSR, restaurants, or food retail.
• Experience managing multi-outlet sales teams.
• Proficiency in sales forecasting and budgeting.
• CRM and complaint resolution experience.
• Upselling, cross-selling, promotions, and local marketing.
• Sales analysis, MIS reporting, and KPI tracking.
• Leadership, negotiation, and problem-solving abilities.
• Knowledge of POS systems and Excel.

Responsibilities

• Develop and implement retail sales strategies to meet revenue targets.
• Manage sales performance across outlets, QSR branches, and food retail locations.
• Monitor daily sales, average billing value, customer footfall, and outlet performance.
• Identify opportunities to increase revenue through promotions, upselling, cross-selling, and local marketing.
• Lead, motivate, and train outlet managers and sales teams to achieve business targets.
• Monitor customer satisfaction, service quality, and customer feedback.
• Coordinate with operations, kitchen, marketing, procurement, and finance teams.
• Analyze sales reports, budgets, margins, and outlet-wise performance.
• Support new outlet launches, market expansion, and local business development.

Skills

Retail sales

Business development

Team management

Sales forecasting

Budgeting

CRM

Promotions & local marketing

MIS reporting

KPI tracking

Leadership

Communication

Negotiation

Problem-solving

Excel

Education

Graduate / MBA in Sales, Marketing, Business Administration, or related field

Tools

POS systems

Excel

Sales reporting tools

Job description

Madurai South, India | Posted on 24/10/2026

A chain of Restaurant/ QSR is looking for dynamic sales leader with strong experience in retail operations, revenue growth, and customer experience.

Key Responsibilities

• Develop and implement retail sales strategies to achieve revenue and profitability targets.
• Manage sales performance across restaurant outlets, QSR branches, and food retail locations.
• Monitor daily sales, average billing value, customer footfall, and outlet performance.
• Identify opportunities to increase revenue through promotions, upselling, cross-selling, and local marketing.
• Lead, motivate, and train outlet managers and sales teams to achieve business targets.
• Monitor customer satisfaction, service quality, and customer feedback.
• Coordinate with operations, kitchen, marketing, procurement, and finance teams.
• Analyze sales reports, budgets, margins, and outlet-wise performance.
• Support new outlet launches, market expansion, and local business development.

Requirements

• Strong retail sales and business development skills
• Experience in QSR, restaurants, food chains, or food retail
• Multi-outlet sales and team management
• Sales forecasting, budgeting, and revenue optimization
• Customer relationship management and complaint resolution
• Upselling, cross-selling, promotions, and local marketing
• Sales analysis, MIS reporting, and KPI tracking
• Leadership, communication, negotiation, and problem-solving skills
• Knowledge of POS systems, Excel, and sales reporting tools

Preferred Experience

12+ years of experience in retail sales, preferably in QSR, restaurant chains, or food service.

Experience managing multiple outlets, sales teams, and revenue targets.

Graduate / MBA in Sales, Marketing, Business Administration, or a related field preferred.

• Attractive salary based on experience
• Performance-based incentives
• Leadership role with business growth opportunities
• Exposure to multi-outlet operations and expansion
• Career advancement in the food and hospitality industry