Retail Sales Head - Food

Smart Work Consultants; Madurai District; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Leadership role with growth

Exposure to multi-outlet operations

Career advancement in food/hospitality

Job summary

Smart Work Consultants in India seeks a dynamic Retail Sales Head to drive revenue growth and optimize customer experience across QSR and food retail locations. You will lead regional sales teams, shape promotions, and coordinate with operations, marketing, and finance to hit targets.

The role requires strong leadership, deep experience in retail and QSR environments, and a track record of expanding multi-outlet operations. MBA in Sales/Marketing preferred with excellent communication skills.

Qualifications

• Strong retail sales and business development skills.
• Experience in QSR, restaurants, food chains, or food retail.
• Multi-outlet sales and team management.
• Sales forecasting, budgeting, and revenue optimization.
• Customer relationship management and complaint resolution.
• Upselling, cross-selling, promotions, and local marketing.
• Sales analysis, MIS reporting and KPI tracking.
• Leadership, communication, negotiation and problem-solving skills.
• Knowledge of POS systems, Excel, and sales reporting tools.

Responsibilities

• Develop and implement retail sales strategies to achieve revenue and profitability targets.
• Manage sales performance across restaurant outlets, QSR branches, and food retail locations.
• Monitor daily sales, average billing value, customer footfall, and outlet performance.
• Identify opportunities to increase revenue through promotions, upselling, cross-selling, and local marketing.
• Lead, motivate, and train outlet managers and sales teams to achieve business targets.
• Monitor customer satisfaction, service quality, and customer feedback.
• Coordinate with operations, kitchen, marketing, procurement, and finance teams.
• Analyze sales reports, budgets, margins, and outlet-wise performance.
• Support new outlet launches, market expansion, and local business development.

Skills

Retail sales

Business development

Leadership

CRM

Negotiation

POS systems

Excel

Sales forecasting

Education

MBA in Sales/Marketing

Tools

CRM tools

Salesforce

Job description

Job Description

A chain of Restaurant/ QSR is looking for dynamic sales leader with strong experience in retail operations, revenue growth, and customer experience.

Key Responsibilities

• Develop and implement retail sales strategies to achieve revenue and profitability targets.


• Manage sales performance across restaurant outlets, QSR branches, and food retail locations.


• Monitor daily sales, average billing value, customer footfall, and outlet performance.


• Identify opportunities to increase revenue through promotions, upselling, cross-selling, and local marketing.


• Lead, motivate, and train outlet managers and sales teams to achieve business targets.


• Monitor customer satisfaction, service quality, and customer feedback.


• Coordinate with operations, kitchen, marketing, procurement, and finance teams.


• Analyze sales reports, budgets, margins, and outlet-wise performance.


• Support new outlet launches, market expansion, and local business development.

Requirements

• Strong retail sales and business development skills


• Experience in QSR, restaurants, food chains, or food retail


• Multi-outlet sales and team management


• Sales forecasting, budgeting, and revenue optimization


• Customer relationship management and complaint resolution


• Upselling, cross-selling, promotions, and local marketing


• Sales analysis, MIS reporting and KPI tracking


• Leadership, communication, negotiation and problem-solving skills


• Knowledge of POS systems, Excel, and sales reporting tools

Preferred Experience

• 12+ years of experience in retail sales, preferably in QSR, restaurant chains, or food service.


• Experience managing multiple outlets, sales teams, and revenue targets.


• Graduate / MBA in Sales, Marketing, Business Administration, or a related field preferred.

Retail Sales Head, Head of Retail Sales, Sales Head – Food, QSR Sales Head, Restaurant Sales Head, Food Retail Manager, Regional Sales Manager – QSR, Retail Operations Head, Restaurant Chain Management, Multi-Outlet Management, Food Service Sales, Revenue Growth, Sales Strategy, Outlet Profitability, Team Leadership, Customer Experience, Upselling, Cross-Selling, Sales Forecasting, MIS Reporting, Hospitality Jobs, Restaurant Jobs, QSR Jobs.

Benefits

• Attractive salary based on experience


• Performance-based incentives


• Leadership role with business growth opportunities


• Exposure to multi-outlet operations and expansion


• Career advancement in the food and hospitality industry