Retail Operations Manager

Dyson; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Dyson is seeking a seasoned Retail Operations Leader to oversee large-format store networks in India. You will drive global standards, localize processes, and coordinate store operations with cross-functional partners.

Candidates should bring 10+ years in global brands retail, exceptional communication, organizational skills, and proficiency in MS Office. This role requires strategic thinking, hands-on execution, and leadership in a fast-paced environment.

Qualifications

• 10+ years of experience in global brands store & retail operations for large format retails.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and delegate when appropriate.

Responsibilities

• Retail operations: Localize global standards for India consumer needs and manage store operations.
• Partner Account Management: Build and manage partner relationships for COFO stores; weekly reports on purchases, sales and inventory.
• Inventory Management: Replenishment, SAP orders/transfers/GRN, discrepancy analysis, cyclic counts.
• KPI Tracking: Store traffic, conversion, lead generation, UPT & AVT, mystery shopping results.
• Retail Marketing: Build relationships with Mall Marketing teams and monitor key retail initiatives; track ROI.

Skills

Communication

Organizational skills

Prioritization

MS Office

Tools

Microsoft Office Suite

Job description

About Us:

Dyson is a global technology company with a unique philosophy, led by Sir James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different.

About The Role:

The primary role responsibilities are as listed below:

Retail operations:

• Global standards to be localized as per India consumer standards and expectations.
• Launch global initiatives to manage and track store operations in India.
• SPOC for global retail operations teams

Partner Account Management:

• Build & manage partner relationship and modal for COFO stores.
• Purchase, Sale & Inventory reports weekly
• Hiring and Manning
• Initiatives and programs

Inventory Management:

• Inventory replenishment
• SAP orders, transfers and GRN
• Discrepancy analysis
• Cyclic Counts

KPI Tracking:

• Store Traffic, conversion
• Lead generation and quality
• UPT & AVT
• Mystery Shopping results and action points

Retail Marketing :

• Build and manage relationship with Mall Marketing teams
• Spearhead and monitor key Retail marketing initiatives for all Stores
• Build ROI and tracking mechanism

About You:

• 10 Years of experience in global brands store & retail operations for large format retails
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.