Retail Operations Manager

Dyson Institute; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Dyson Institute in Gurgaon, India, invites an experienced Senior Retail Operations professional to lead store operations for a global brand. You will localize global standards, launch initiatives across India, and coordinate with partner stores as the single point of contact for global retail teams.

You will oversee inventory management, KPI tracking, and retail marketing collaborations with mall partners. A decade of large-format retail experience and strong communication are essential.

Qualifications

• 10 years of experience in global brands store & retail operations for large format retails.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite.

Responsibilities

• Retail operations: Localize global standards for India, launch initiatives, SPOC for global retail teams.
• Partner account management: Build & manage partner relationships for COFO stores.
• Inventory management: Replenishment, SAP orders, transfers and GRN discrepancies, cyclic counts.
• KPI tracking: Store traffic, conversion, lead generation and quality metrics.
• Retail marketing: Build and monitor ROI tracking with Mall marketing teams.

Skills

Retail operations

Partner account management

Communication skills

Organizational skills

Microsoft Office Suite

SAP

Tools

SAP

Job description

About Us: Dyson is a global technology company with a unique philosophy, led by Sir James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. About The Role: The primary role responsibilities are as listed below: Retail operations: Global standards to be localized as per India consumer standards and expectations. Launch global initiatives to manage and track store operations in India. SPOC for global retail operations teams Partner Account Management: Build & manage partner relationship and modal for COFO stores. Purchase, Sale & Inventory reports weekly Hiring and Manning Initiatives and programs Inventory Management: Inventory replenishment SAP orders, transfers and GRN Discrepancy analysis Cyclic Counts KPI Tracking: Store Traffic, conversion Lead generation and quality UPT & AVT Mystery Shopping results and action points Retail Marketing : Build and manage relationship with Mall Marketing teams Spearhead and monitor key Retail marketing initiatives for all Stores Build ROI and tracking mechanism About You: 10 Years of experience in global brands store & retail operations for large format retails Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks, delegating when appropriate. Proficient with Microsoft Office Suite or related software. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.