Retail Operations Manager

Dyson GmbH; Gurgaon; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Dyson is seeking an experienced retail operations professional to join its India team in Gurgaon. The role covers store operations, partner accounts, inventory control, KPI tracking, and retail marketing for large-format stores.

Localize global standards for India, serve as SPOC for global teams, and drive ROI through analytics and cross-functional collaboration. Requires 10 years in global-brand store operations and strong communication skills.

Qualifications

• 10 years of experience in store and retail operations for large-format brands.
• Strong communication and organizational skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Localize global standards for India consumer standards and expectations.
• Launch global initiatives to manage and track store operations in India.
• SPOC for global retail operations teams.
• Build & manage partner relationship and modal for COFO stores.
• Purchase, Sale & Inventory reports weekly.
• Hiring and Manning.
• Initiatives and programs.
• Inventory replenishment and SAP orders, transfers and GRN.
• Discrepancy analysis and Cyclic Counts.
• Store Traffic, conversion tracking and KPI reporting.
• Lead generation and quality tracking.
• UPT & AVT monitoring.
• Mystery Shopping results and action points.
• Build ROI and tracking mechanisms for Retail marketing initiatives.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Job description

Dyson is a global technology company with a unique philosophy, led by Sir James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different.

About The Role:

The primary role responsibilities are as listed below:

Retail operations:

• Global standards to be localized as per India consumer standards and expectations.
• Launch global initiatives to manage and track store operations in India.
• SPOC for global retail operations teams

Partner Account Management:

• Build & manage partner relationship and modal for COFO stores.
• Purchase, Sale & Inventory reports weekly
• Hiring and Manning
• Initiatives and programs

Inventory Management:

• Inventory replenishment
• SAP orders, transfers and GRN
• Discrepancy analysis
• Cyclic Counts

KPI Tracking:

• Store Traffic, conversion
• Lead generation and quality
• UPT & AVT
• Mystery Shopping results and action points

Retail Marketing :

• Build and manage relationship with Mall Marketing teams
• Spearhead and monitor key Retail marketing initiatives for all Stores
• Build ROI and tracking mechanism

About You:

• 10 Years of experience in global brands store & retail operations for large format retails
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.