Retail Operations Lead - West

Aramya; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Aramya is seeking a high-ownership Retail Operations Lead to scale its West region store network and deliver world-class offline experiences.

You will own regional performance end-to-end, driving consistency, conversion, and customer delight while building scalable systems and teams.

Collaborate with cross-functional teams to optimize SOPs, inventory discipline, and training; lead Store Managers and expansion playbooks as the network grows.

Qualifications

• 5-8 years of experience in retail operations, preferably in fashion/lifestyle.
• Proven experience in managing multi-store operations across a region.
• Strong bias for action and high ownership mindset.
• Deep understanding of retail metrics and store-level levers.
• Ability to build systems, not just manage day-to-day operations.
• Strong people leadership and team-building capabilities.
• Comfort working in an agile & fast-paced, high-growth environment.

Responsibilities

• Own and drive NPS across all stores in the West region.
• Design, implement, and enforce robust daily SOPs across all West region stores.
• Drive store conversion across the region through strong on-ground execution.
• Hire, train, and manage high-performing store teams across the region.
• Build scalable systems and processes to support rapid expansion across the West region.
• Track, analyze, and act on store-level data and KPIs across locations.

Skills

Retail operations

Multi-store management

Ownership mindset

Leadership

Data-driven

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

16 stores in Bengaluru + 2 stores in Hyderabad + 2 stores in Ahmedabad + 1 store in Mysore (and a few more are yet to go live).

Opening next: 25 cities in the pipeline.

Website: https://aramya.in/

Our Team: https://l1nq.com/cri6aj6

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores - it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region - from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership.

• Own and consistently improve NPS across all stores in the West region.
• Ensure a superior, consistent, and differentiated in-store experience aligned with brand values.
• Translate customer feedback and insights into actionable improvements across stores.
• Drive a culture of customer obsession within store teams.

2. Operational Excellence & SOP Adherence.

• Design, implement, and enforce robust daily SOPs across all West region stores.
• Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards.
• Conduct regular audits and reviews to maintain execution quality.
• Build systems that ensure consistency without heavy central intervention.

3. Conversion & Store Productivity.

• Drive store conversion across the region through strong on-ground execution.
• Enable teams with clear selling frameworks, training, and daily targets.
• Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling.
• Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft.
• Ensure optimal inventory availability across sizes and key styles in all stores.
• Drive strong inventory hygiene through defined refresh cycles and SOPs.
• Minimize dead inventory while maximizing sell-through.

5. Team Building & Performance Culture.

• Hire, train, and manage high-performing store teams across the region.
• Build strong store leadership through capable Store Managers.
• Drive retention through clear growth paths, feedback systems, and recognition.
• Design and implement effective incentive structures aligned with business goals.

6. Scaling Store Operations.

• Build scalable systems and processes to support rapid expansion across the West region.
• Ensure consistency in execution across all locations as the network grows.
• Support new store launches - from pre-opening readiness to post-launch stabilization.
• Continuously improve playbooks for store operations, staffing, and performance.

7. Data & Performance Management.

• Track, analyze, and act on store-level data and KPIs across the region.
• Identify trends, gaps, and opportunities across locations.
• Drive accountability through structured reviews and performance tracking.
• Use data to inform decisions on staffing, inventory, and operations.

Key Skills & Qualifications.

• 5-8 years of experience in retail operations, preferably in fashion/lifestyle.
• Proven experience in managing multi-store operations across a region.
• Strong bias for action and high ownership mindset.
• Deep understanding of retail metrics and store-level levers.
• Ability to build systems, not just manage day-to-day operations.
• Strong people leadership and team-building capabilities.
• Comfort working in an agile & fast-paced, high-growth environment.