Program Associate - Fulfilment

Aramya; Gurugram District; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Aramya is seeking a Program Associate (Subject Matter Expert) to own end-to-end courier performance and recoveries across our fulfilment network. You will drive courier partners to meet SLA/TAT and serviceability targets, and recover value from lost shipments, damages, and claims.

You will work cross-functionally to fix service failures, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

Qualifications

• 3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred).
• Bachelor’s/Master’s degree in Engineering, Business, or a related field with strong academic credentials.
• Excellent skills in Excel/Google Sheets; working knowledge of SQL.
• High ownership mindset, ability to work with ambiguity, and strong cross-team collaboration.

Responsibilities

• Track and manage courier SLA, TAT, RTO, and serviceability performance.
• Root-cause service failures and drive fixes with courier partners and internal teams.
• Own the escalation ladder (L1–L3) for courier delays, damages, and breaches.
• Own end-to-end recovery of value lost due to lost, damaged, or fake-delivered shipments.
• Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.
• Build and refine SOPs for courier escalations, claims, and recovery tracking.
• Automate claim detection and status tracking with tech/analytics support.
• Partner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.
• Work with Customer Success to resolve courier-related queries on time.
• Represent Aramya in courier performance reviews with data-backed accountability.

Skills

Operations experience

Excel/Sheets

SQL

Ownership mindset

Collaboration

Ambiguity tolerance

Education

Bachelor/Master in Engineering or Business

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail Footprint: 19 stores total — 16 in Bengaluru, 2 in Hyderabad, and 1 in Ahmedabad, with a few more set to go live soon.

Opening next: Hyderabad and Chennai. Pune, Ahmedabad, and Mumbai are in the pipeline.

Website:

Our Team: shorturl.at/l6u

About the Role

We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail Footprint: 19 stores total — 16 in Bengaluru, 2 in Hyderabad, and 1 in Ahmedabad, with a few more set to go live soon.

Opening next: Hyderabad and Chennai. Pune, Ahmedabad, and Mumbai are in the pipeline.

Website:

Our Team: shorturl.at/l6u

About the Role

We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

Key Responsibilities

• Courier Performance Management

  • Track and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.

  • Root-cause service failures and drive fixes with courier partners and internal teams.

  • Own the escalation ladder (L1–L3) for courier-caused delays, damages, and breaches.

• Recoveries

  • Own end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.

  • Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.

• Process & SOPs

  • Build and refine SOPs for courier escalations, claims, and recovery tracking.

  • Automate claim detection and status tracking with tech/analytics support.

• Cross-Functional Collaboration

  • Partner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.

  • Work closely with the Customer Success team to resolve courier-related customer queries on time.

  • Represent Aramya in courier performance reviews with data-backed accountability.

Key Skills & Qualifications

• 3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred)

• Bachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentials

• Excellent skills in Excel/Google Sheets; working knowledge of SQL

• High ownership mindset, ability to work with ambiguity, and strong cross-team collaboration