Retail Operations Lead - North

Aramya; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Aramya is seeking a Retail Operations Lead to own and scale the North region’s offline store network, driving consistency, conversion and customer delight. The role emphasizes end-to-end regional performance, SOP adherence and building scalable operating systems.

You will collaborate with cross-functional teams to optimize customer experience, inventory discipline, and team productivity while guiding store leadership across multiple markets as the network grows.

Qualifications

• 5–8 years of experience in retail operations, preferably fashion/lifestyle.
• Experience managing multi-store operations across a region.
• Strong ownership mindset and bias for action.
• Deep understanding of retail metrics and store-level levers.
• Ability to build scalable systems and playbooks.

Responsibilities

• Own and improve NPS across all North region stores.
• Design and enforce robust SOPs for North region stores.
• Drive store conversion and productivity with selling frameworks and daily targets.
• Hire, train and manage regional store teams and leaders.
• Build scalable systems and processes for rapid North region expansion.
• Track store KPIs and inventory health with data-driven reviews.
• Lead data-informed decisions on staffing, inventory and operations.

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: Total 21 - 16 stores in Bengaluru + 2 stores in Hyderabad + 2 stores in Ahmedabad + 1 store in Mysore (and a few more are yet to go live).

Opening next: 25 cities in the pipeline.

Website: https://aramya.in/

Our Team: https://l1nq.com/cri6aj6

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our North region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership

• Own and consistently improve NPS across all stores in the North region
• Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
• Translate customer feedback and insights into actionable improvements across stores
• Drive a culture of customer obsession within store teams

2. Operational Excellence & SOP Adherence

• Design, implement, and enforce robust daily SOPs across all North region stores
• Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
• Conduct regular audits and reviews to maintain execution quality
• Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

• Drive store conversion across the region through strong on-ground execution
• Enable teams with clear selling frameworks, training, and daily targets
• Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
• Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft
• Ensure optimal inventory availability across sizes and key styles in all stores
• Drive strong inventory hygiene through defined refresh cycles and SOPs
• Minimize dead inventory while maximizing sell-through

5. Team Building & Performance Culture

• Hire, train, and manage high-performing store teams across the region
• Build strong store leadership through capable Store Managers
• Drive retention through clear growth paths, feedback systems, and recognition
• Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

• Build scalable systems and processes to support rapid expansion across the North region
• Ensure consistency in execution across all locations as the network grows
• Support new store launches — from pre-opening readiness to post-launch stabilization
• Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management

• Track, analyze, and act on store-level data and KPIs across the region
• Identify trends, gaps, and opportunities across locations
• Drive accountability through structured reviews and performance tracking
• Use data to inform decisions on staffing, inventory, and operations

Key Skills & Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle
• Proven experience in managing multi-store operations across a region
• Strong bias for action and high ownership mindset
• Deep understanding of retail metrics and store-level levers
• Ability to build systems, not just manage day-to-day operations
• Strong people leadership and team-building capabilities
• Comfort working in an agile & fast-paced, high-growth environment