Retail Manager – Luxury EBO & SIS (Pan India)

Kimirica; Mumbai; Presencial; INR 3.000.000 - 4.500.000; Jornada completa

Descripción de la vacante

Kimirica is seeking a Retail Manager to drive sales, profitability and a premium customer experience across its luxury stores and SIS counters across India. You will own store-level performance, build premium-ready store teams, and collaborate with the Head of Retail to shape offline growth.

You will manage budgets, forecasts and operating costs while tracking KPIs like conversion, ATV, UPT and gross margins to uphold Kimirica’s luxury standards.

Formación

• 6–10 years of luxury/premium retail experience
• Proven store-level P&L ownership
• Hands-on with SIS and EBO operations

Responsabilidades

• Grow sales targets while protecting gross margins and store profitability
• Manage budgets, forecasts and operating costs
• Track conversion, ATV, UPT and productivity; drive premium experiences

Conocimientos

Store-level P&L ownership

Sales planning

Forecasting

Budgeting

Leading store teams

Inventory management

Visual merchandising

Negotiation with SIS partners

MIS & analytics

Premium customer experience

Descripción del empleo

Retail Manager – Luxury EBO & SIS (Pan India)

Reports to: Head, Retail / Offline Business

Employment type: Full-time

Experience: 6-10 years in luxury / premium retail

About Kimirica

Kimirica is a luxury D2C brand crafting premium Bath & Body, Skincare, Personal Care, Fragrances, Home Fragrance and Gifting. Every Kimirica store is designed to feel like an escape, not just a shop. We are looking for someone who makes sure our stores perform as beautifully as they feel.

About the Role

As Retail Manager, you will drive sales, profitability and a world-class luxury customer experience across Kimirica's Exclusive Brand Outlets (EBOs) and Shop-in-Shop (SIS) counters across India. Working closely with the Head, Retail, you will owner store-level performance, build premium-ready store teams and help shape our offline growth.

What You'll Do

• Grow the business: Deliver monthly, quarterly and annual sales targets while protecting gross margins and store-level profitability.
• Own the numbers: Manage budgets, forecasts and operating costs (rent, CAM, manpower, discounts, promotions). Spot underperforming stores early and lead corrective action plans.
• Drive premium performance: Track conversion, ATV, UPT, sales per sq. ft. and Beauty Advisor productivity. Champion upselling, cross-selling, fragrance experiences and gifting.
• Deliver the luxury experience: Ensure every customer touchpoint reflects Kimirica's premium positioning, from personalised consultations to gifting and fragrance storytelling.
• Build great teams: Hire, train, coach and retain Store Managers, Assistant Store Managers and Beauty Advisors, with a focus on product knowledge, grooming, clienteling and consultative selling.
• Run flawless stores: Ensure SOP compliance, stock availability, inventory accuracy, visual merchandising, promotional execution and consistent luxury brand standards.
• Manage SIS partners: Handle sales reviews, settlements, claims, deductions, billing coordination and promotional commitments with premium retail partners.
• Support expansion: Provide sales and P&L inputs for new locations, relocations and improvements to existing stores.
• Lead with insight: Prepare daily, weekly and monthly MIS, analyse performance gaps, and coordinate with Finance, HR, Marketing, VM and Supply Chain.

What You Bring

• Retail sales and operations experience, preferably in luxury, premium beauty, fragrance, skincare or lifestyle retail
• Proven store-level P&L ownership across EBOs and SIS counters
• Strong sales planning, forecasting and budgeting skills
• Experience leading and retaining store teams across locations
• Working knowledge of inventory management and visual merchandising
• Commercial negotiation and partner management skills, especially with SIS partners
• Strong MIS, sales analytics and cost optimisation ability
• A genuine commitment to premium customer experience and luxury brand standards

What We Expect From You

• Ownership of retail sales, operations and profitability across your stores and counters
• Clear business plans and measurable action plans for every store and counter
• Turnaround action on underperforming locations
• Smart control of manpower, inventory, promotional spend and operating costs
• Data-backed inputs for expansion decisions
• Uncompromising luxury standards in every store, every day

How Success Is Measured

• Sales target achievement and like-for-like growth
• Store-wise and counter-wise profitability
• Gross margin and operating cost control
• Sales per sq. ft. and employee productivity
• Conversion, ATV and UPT
• Inventory accuracy and stock loss
• Customer satisfaction and audit scores
• Team productivity and retention
• SIS partner performance and compliance

Skills