Retail Loan Acquisition Manager

Kotak Mahindra Bank; Durgapur; On-site; INR 500,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Acquisition Manager – RL Sales in Durgapur to drive acquisition of retail loan customers through direct and indirect channels, manage channel partners, ensure KYC and documentation, and hit monthly and quarterly sales targets for home loans, LAP, and personal loans.

You will coordinate with credit, operations, legal, and tech teams to process applications, generate leads via DSAs and referrals, and deliver excellent customer service while growing the retail loan

Qualifications

• Experience in retail loan sales and target achievement.
• Knowledge of DSAs, connectors, and direct sourcing for loan acquisition.
• Familiarity with KYC norms and documentation requirements.

Responsibilities

• Drive acquisition of retail loan customers via direct and indirect channels.
• Manage relationships with channel partners and DSAs.
• Ensure documentation and adherence to KYC norms for loan applications.
• Coordinate with credit, operations, legal, and technical teams for smooth processing.
• Track loan applications and achieve monthly/quarterly sales targets.
• Provide excellent customer service and resolve queries promptly.

Skills

Lead generation

Channel partnerships

Customer service

KYC compliance

Job description

Acquisition Manager_Sales_0412_6761_1029045

Acquisition Manager – RL Sales

The Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans. Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.

Experience Level Mid Level