Retail Digital Product Owner

Quest Global; Pune District; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Quest Global is seeking a Retail Technology Domain Expert in Pune, India to lead end-to-end POS telemetry delivery, transforming device signals into actionable retail intelligence. You will collaborate with product, architecture, cloud, analytics, and QA teams to define telemetry, data flows, and admin portal workflows.

The role requires deep retail operations knowledge, experience with endpoint agents and cloud data services, and strong stakeholder communication.

Qualifications

• 18+ years in retail, POS, store technology, or retail software.
• Strong understanding of retail/store operations.
• Experience with endpoint agents, cloud services, analytics, reporting, or enterprise portals.
• Functional understanding of architecture, APIs, integrations, data flows, and system workflows.
• Experience working with Product, Architecture, Engineering, Cloud, Analytics, and QA teams.
• Strong requirements analysis, documentation, and Agile experience.
• Excellent stakeholder communication skills.

Responsabilités

• Own end-to-end POS telemetry data product delivery, transforming real-time signals into retail intelligence.
• Define telemetry data to be collected from POS devices (health, connectivity, transactions, performance, errors).
• Translate business requirements into inputs and partner with engineering for architecture, analytics, and QA.
• Understand retail processes, operational needs, and customer expectations.
• Develop understanding of the endpoint agent, including configuration, lifecycle, and cloud communication.
• Trace information flow across agent, cloud analytics, reporting, and admin portal.
• Understand administrator workflows for device monitoring, policies, alerts, and operations.
• Identify gaps, dependencies, ambiguities, and inconsistencies across the solution.
• Define user stories, workflows, business rules, acceptance criteria, and scenarios.
• Assess changes for impact on operations, integrations, reporting, security, support, and UX.
• Support backlog refinement, design reviews, UAT, release planning, and readiness.
• Act as the bridge between product and technical stakeholders.

Connaissances

Retail domain expertise

POS telemetry

Cloud services

Analytics & reporting

QA collaboration

Agile experience

Stakeholder communication

Formation

Bachelor level in IT/Engineering or related field

Outils

APIs

Data flows

Description du poste

Job Requirements

At Quest Global, its not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Role Overview

Retail Technology Domain Expert supporting a retainer engagement, bridging retail business needs, product, architecture, engineering, cloud, analytics, and portal teams. The role requires end-to-end understanding of the endpoint agent, cloud data flow, analytics, reporting, and administrator portal.

Key Responsibilities

• Own the end-to-end POS telemetry data product delivery, transforming real-time device signals into actionable retail intelligence—from devices and microservices to the enterprise data lake and AI-driven insights.
• Define what telemetry should be collected from POS devices, Ex. device health, connectivity, transactions, application performance, errors, latency, and lifecycle events.
• Translate business requirements into clear inputs and partner with engineering teams for architecture, engineering, analytics, and QA.
• Understand retail processes, operational needs, and customer expectations.
• Develop functional understanding of the endpoint agent, including configuration, lifecycle, monitoring, and cloud communication.
• Trace information flow across agent cloud analytics/reporting administrator portal.
• Understand administrator workflows for device monitoring, policies, alerts, and operational activities.
• Identify gaps, dependencies, ambiguities, and inconsistencies across the solution.
• Define user stories, workflows, business rules, acceptance criteria, and scenarios.
• Assess changes for impact on operations, integrations, reporting, security, support, and UX.
• Support backlog refinement, design reviews, UAT, release planning, and readiness.
• Act as the bridge between product and technical stakeholders.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Required Qualifications

• 18+ years in retail, POS, store technology, or retail software.
• Strong understanding of retail/store operations.
• Experience with endpoint agents, cloud services, analytics, reporting, or enterprise portals.
• Functional understanding of architecture, APIs, integrations, data flows, and system workflows.
• Experience working with Product, Architecture, Engineering, Cloud, Analytics, and QA teams.
• Strong requirements analysis, documentation, and Agile experience.
• Excellent stakeholder communication skills.

Preferred

• Experience with device management, telemetry, monitoring, dashboards, alerts, policies, APIs, and enterprise support portals.
• Background as a Retail BA, Product Owner, Technical BA, Solution Consultant, or Domain Architect.