Product Owner

EXL Health

Chennai District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading healthcare solutions firm is seeking a Product Owner for Call Centre Transformation in Chennai, Tamil Nadu. This mid-senior level full-time position will involve managing product vision, stakeholder engagement, and functional solutions development. The ideal candidate should have strong skills in market analysis and team management, working collaboratively with diversified stakeholders to optimize business solutions.

Qualifications

Experience in product vision and strategy through market analysis.
Proficiency in stakeholder engagement and requirements management.
Ability to develop functional solutions and manage business analysis teams.

Responsibilities

Perform market analysis to define product vision.
Manage product requirements and develop business requirement documents.
Liaison between business users and technical teams for solutions.

Skills

Market analysis

Stakeholder engagement

Requirements management

Functional solution development

Communication

Team management

Training material creation

Tools

Jira

Job description

Responsibilities

Product Vision & Strategy: Perform market analysis to understand market landscape including competitor solutions, trends and customer needs to help define and communicate product vision & strategy aligning with company objectives
Stakeholder Engagement: Interact with diversified stakeholders to conduct JAD sessions and use variety of techniques to elicit, document, analyze and validate client requirements. Interface with Business team to conduct product demonstrations, evaluate, prioritize and build new features and functions.
Requirements Management: Analyze and develop business requirement document (BRD) for client/business reference. Translate Business Requirements to user Stories to create, prioritize in backlog, sprint, DOD and releases using Jira for development consumption. Perform requirements review with external and internal stakeholders and resolve issues while suggesting corrective actions.
Functional Solution Development: Responsible for end-to-end functional solution. Analyze the business problem and validate the key business requirements to create a complete picture of workflows and technical requirements fulfilled by existing and proposed software. Identify, define and evaluate potential product solutions, including off-the-shelf and open-source components, and system architecture to ensure that they meet business requirements.
Communication & Collaboration: Act as a liaison between Business user and technical solutions/support groups to ensure proper communication between diversified teams. Collaborate with development team (including architecture, coding & testing teams) to produce/maintain additional product and project deliverables in technical design, testing & program specifications, additional test scenarios and project plan. Proactively manage expectation regarding roadblocks, in the critical path to help ensure successful delivery of the solution.
Business Value: Comprehend the fundamental solution being developed/deployed – its business value & blueprint how it fits with the overall architecture, risks, and more. Drive business metrics that will help optimize business & also deep dive into data for insights as required
Team Management: Manage a small team of Business analyst, define clear goals and be accountable for the functional solution delivered by the team. Participate in recruitment and building a strong business analyst team.
RFP Support: Participate in Request for information/proposal handling and support with responses & solutions to questions or information requested.
Client/Business Training: Work with technical writers to create training material and handle product/platform training sessions with diversified stakeholders