Restaurant Success Manager

Swiggy; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Incentives & allowances

Job summary

Swiggy in Bengaluru is seeking a Restaurant Partner Manager to own relationships with restaurant partners and drive growth.

You will analyze performance metrics, coordinate campaigns, and ensure accurate menus and pricing while collaborating with operations, sales, and product teams.

Qualifications

• 15 years of experience in account management, sales, or partner management.
• Experience handling B2B/B2C restaurant partners.
• Strong data analysis and Excel/Google Sheets skills.
• Understanding revenue, sales, conversion, retention and growth metrics.

Responsibilities

• Restaurant Partner Management: manage a portfolio of restaurant partners and act as the primary point of contact.
• Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Track key metrics such as orders, GMV, cancellations, ratings, and customer complaints.
• Identify performance gaps and recommend actions to improve visibility, orders, and customer experience.
• Build strong relationships with restaurant owners and understand their business challenges.
• Drive participation in Swiggy campaigns, offers, discounts, and promotions.
• Ensure menus, pricing, images, availability, and other restaurant information are accurate.
• Coordinate with internal teams to resolve operational, payment, or tech issues faced by partners.
• Use data dashboards to identify trends and opportunities for underperforming restaurants.

Skills

Data analysis

Excel/Google Sheets

Communication

Negotiation

Target-driven

Job description

Role & responsibilities :

• Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.
• Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.
• Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.
• Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.
• Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs.
• Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.
• Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.
• Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.
• Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations.
• Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.
• Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.
• Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Preferred candidate profile :

• 15 years of experience in account management, sales, business development, partner management, or customer success.
• Experience managing B2B/B2C clients or merchant/restaurant partners.
• Strong data analysis and Excel/Google Sheets skills.
• Good understanding of revenue, sales, conversion, retention and growth metrics.
• Strong communication and negotiation skills.
• Ability to handle multiple restaurant partners and work in a target-driven environment.
• Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage.
• Salary upto 5.5 LPA with Incentives & other allowances.