Restaurant General Manager

Leon Grill; Bengaluru, Kanakapura; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Leon Grill in Bengaluru is seeking an experienced Restaurant General Manager (RGM) to oversee operations at our quick service restaurant. The ideal candidate will drive sales, ensure customer satisfaction, maintain operational excellence, and lead a high-performing team.

You will manage day-to-day operations, uphold food quality and safety, lead staff through training and coaching, and implement local marketing initiatives to boost revenue while controlling costs.

Qualifications

• 3-8 years in a managerial role within the QSR or fast-food industry
• Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
• Skills: Leadership, problem-solving, team management, and customer service

Responsibilities

• Oversee day-to-day restaurant operations, ensuring efficiency and adherence to company standards.
• Maintain high standards of food quality, service, hygiene, and safety regulations.
• Monitor inventory, control costs, and manage wastage to optimize profitability.
• Recruit, train, and develop a strong team to deliver exceptional customer service.
• Foster a positive work culture, ensuring employee engagement and motivation.
• Conduct performance reviews, provide coaching, and set clear expectations for the team.
• Ensure excellent customer service and handle escalations effectively.
• Implement customer feedback mechanisms to enhance service quality.
• Maintain restaurant ambiance and hygiene in line with QSR standards.
• Drive restaurant revenue by implementing promotions, upselling techniques, and local marketing initiatives.
• Monitor sales reports, analyze trends, and take corrective actions to achieve financial targets.
• Manage budgets, control operational costs, and maximize profitability.
• Ensure compliance with local health, safety, and labor laws.
• Maintain accurate records for inventory, sales, expenses, and staffing.
• Report operational updates and key performance metrics to senior management.

Skills

Leadership

Problem-solving

Team management

Customer service

Education

Bachelor's degree in Hospitality/Business Management

Job description

We are looking for an experienced and dynamic Restaurant General Manager (RGM) to oversee operations at our Quick Service Restaurant (QSR). The ideal candidate will be responsible for driving sales, ensuring customer satisfaction, maintaining operational excellence, and leading a high-performing team.

Key Responsibilities:

Operational Management:

• Oversee day-to-day restaurant operations, ensuring efficiency and adherence to company standards.
• Maintain high standards of food quality, service, hygiene, and safety regulations.
• Monitor inventory, control costs, and manage wastage to optimize profitability.

People Management & Leadership:

• Recruit, train, and develop a strong team to deliver exceptional customer service.
• Foster a positive work culture, ensuring employee engagement and motivation.
• Conduct performance reviews, provide coaching, and set clear expectations for the team.

Customer Experience & Brand Standards:

• Ensure excellent customer service and handle escalations effectively.
• Implement customer feedback mechanisms to enhance service quality.
• Maintain restaurant ambiance and hygiene in line with QSR standards.

Sales & Profitability:

• Drive restaurant revenue by implementing promotions, upselling techniques, and local marketing initiatives.
• Monitor sales reports, analyze trends, and take corrective actions to achieve financial targets.
• Manage budgets, control operational costs, and maximize profitability.

Compliance & Reporting:

• Ensure compliance with local health, safety, and labor laws.
• Maintain accurate records for inventory, sales, expenses, and staffing.
• Report operational updates and key performance metrics to senior management.

Key Requirements:

Experience: 3-8 years in a managerial role within the QSR or fast-food industry.
Education: Bachelors degree in Hospitality, Business Management, or a related field (preferred).
Skills: Leadership, problem-solving, team management, and customer service.
Availability: Flexibility to work in shifts, weekends, and peak hours.

Why Join Us?

Fast-paced, energetic work environment.
Growth and career development opportunities.
Be part of a leading QSR brand with a strong customer base.

If you are passionate about the QSR industry and have the skills to lead a team to success, wed love to hear from you!