Restaurant Captain

Perfect Digital HR; Gurugram District; On-site; INR 391,000 - 614,000; Full time

Job summary

The Restaurant Captain role at Perfect Digital HR's client location in Gurugram is a full-time, on-site position overseeing daily restaurant operations and guest service.

The ideal candidate will coordinate serving staff, manage guest queries, and help maintain service standards, safety, and cleanliness while training team members and collaborating with kitchen and management to enhance guest satisfaction.

Qualifications

• Strong supervisory and leadership skills.
• Proven customer service and guest satisfaction experience.
• Excellent verbal and written communication.
• Knowledge of food and beverage service procedures.
• Experience in restaurant or hotel operations, with supervisory exposure.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations and guest service.
• Coordinate serving staff for smooth table service.
• Manage guest queries and feedback, ensuring guest satisfaction.
• Train team members on service procedures and brand standards.
• Collaborate with kitchen and management to improve service quality.
• Uphold cleanliness and safety standards on the floor.

Skills

Supervisory skills

Customer service

Communication skills

F&B service knowledge

Restaurant operations

Flexible hours

Professional appearance

Education

Hospitality diploma/degree

Job description

Company Description

Perfect Digital HR is a human resources and talent solutions provider that partners with hospitality businesses to support efficient and high-quality staffing. The organization focuses on matching skilled professionals with reputable restaurants and hotels, emphasizing service excellence and long-term career growth. Through structured recruitment processes and ongoing support, Perfect Digital HR helps employers build strong, guest-focused teams. Candidates joining through Perfect Digital HR can expect professional guidance, fair hiring practices, and opportunities to develop within the hospitality sector.

Role Description

The Restaurant Captain role at Perfect Digital HR's client location in Gurugram is a full-time, on-site position overseeing daily restaurant operations and guest service. The Restaurant Captain coordinates with serving staff to ensure smooth table service, timely order delivery, and consistent food and beverage quality. This role supervises floor activities, supports service staff, handles guest queries and feedback, and helps maintain cleanliness and safety standards. The Restaurant Captain also assists in training team members, aligning them with service procedures and brand standards, and collaborates with the kitchen and management to enhance overall guest satisfaction.

Qualifications

• Strong supervisory skills to lead service staff, manage shifts, and ensure adherence to restaurant standards.


• Proven ability in customer service and customer satisfaction, with a commitment to delivering a positive guest experience.


• Excellent communication skills for interacting with guests, coordinating with team members, and reporting to management.


• Knowledge of food & beverage service, including menu understanding, serving protocols, and basic hygiene and safety practices.


• Experience in restaurant or hotel operations, preferably in a supervisory or team lead role.


• Ability to work flexible hours, including evenings, weekends, and holidays as required by restaurant operations.


• Professional appearance, attention to detail, and a customer-focused mindset.


• Formal hospitality training or a diploma/degree in hotel management is an advantage but not mandatory.