Restaurant Captain

r3 Consultant; Dadri; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Accommodation

Job summary

A premier restaurant is seeking an experienced Captain to lead the service team in providing exceptional fine dining experiences. The ideal candidate will have 3-6 years of experience in hospitality, outstanding communication skills, and proven leadership ability. Responsibilities include managing guest relations, overseeing service operations, and coordinating with kitchen staff to ensure timely order delivery. Competitive salary and opportunities for career growth are offered.

Qualifications

• 3-6 years of experience as a Captain or similar role.
• Knowledge of fine dining etiquette and food presentation.
• Leadership experience in a high-end dining environment.

Responsibilities

• Welcome and greet guests professionally.
• Supervise and manage the service team.
• Take and relay orders accurately to kitchen and bar.
• Ensure tables are set according to fine dining standards.
• Train and support the service staff.
• Address and resolve guest concerns promptly.
• Collaborate with kitchen staff for timely order delivery.
• Recommend menu items to enhance dining experience.

Skills

Strong knowledge of fine dining etiquette

Excellent communication skills

Proven leadership ability

Ability to multitask

Customer service

Tools

POS systems

Restaurant management software

Job description

Job Description: Captain – Fine Dining Experience

Position: Captain

Location: Noida (Delhi)

Experience: 2-6 Years

Job Type: Full-Time

Job Summary:

We are seeking an experienced and highly skilled Captain with a background in fine dining to join our team at a premier restaurant in Noida. The ideal candidate will have 3-6 years of experience in the hospitality industry, excellent communication skills, and a strong ability to provide exceptional service to ensure a memorable guest experience. You will lead the service team, oversee table service, and ensure smooth operations in alignment with the restaurant’s fine dining standards.

Key Responsibilities:

• Guest Relations: Welcome and greet guests professionally, ensuring they have a pleasant dining experience from arrival to departure.
• Service Oversight: Supervise and manage the service team, ensuring prompt, courteous, and efficient service at all times.
• Order Management: Take and relay orders accurately to the kitchen and bar, ensuring all guest preferences and dietary requirements are communicated clearly.
• Table Management: Ensure tables are set and maintained according to fine dining standards, with attention to detail in table arrangements, cleanliness, and presentation.
• Team Leadership: Train, guide, and support the service staff to maintain high standards of service, professionalism, and teamwork.
• Guest Satisfaction: Address and resolve guest concerns promptly, providing excellent customer service and ensuring total guest satisfaction.
• Coordination with Kitchen: Collaborate with kitchen staff to ensure the timely delivery of orders, proper presentation, and smooth service flow.
• Upselling: Recommend menu items offering personalized suggestions to enhance the dining experience and maximize revenue.
• Reporting: Assist the Restaurant Manager in maintaining service reports, guest feedback, and inventory checks as required.

Qualifications:

• 3-6 years of experience as a Captain or in a similar supervisory role in a fine dining environment.
• Strong knowledge of fine dining etiquette, food presentation, and wine pairing.
• Excellent communication and interpersonal skills, with the ability to engage professionally with guests and colleagues.
• Proven leadership ability with experience managing a team in a fast-paced, high-end dining environment.
• Ability to multitask and remain calm under pressure while ensuring exceptional service.
• Knowledge of health and safety standards in food handling and restaurant operations.
• Preferred Skills:
• Fluent in English; knowledge of additional languages is a plus.
• Familiarity with POS systems and restaurant management software.
• An ability to lead by example, motivating the service team to uphold high standards.
• Opportunities for career growth and professional development.

Benefits:

• Competitive salary
• Employee discounts
• Accommodation