Residential Community Manager

UPES; Dehradun; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

On-campus accommodation

Meals provided

Job summary

UPES invites an energetic hostel community manager to lead residential life for students on the Dehradun campus. You will oversee hostel operations, safety, and maintenance while fostering a vibrant, sports- and activity-driven community.

The role focuses on student welfare, engagement, and effective coordination with security, housekeeping, and food services to deliver an exceptional campus living experience.

Qualifications

• Minimum 5 years of experience in Hostel Administration or a similar residential role.
• Graduate in any discipline; postgraduate qualification in Management, Hospitality, Sports Management, or Education Administration is an advantage.

Responsibilities

• Oversee day-to-day hostel operations, safety, and maintenance.
• Drive student welfare, engagement, and disciplinary processes.
• Coordinate with security, housekeeping, and food services for smooth operations.
• Plan sports, cultural, and recreational programs to build community.
• Monitor budgets, maintain records, and prepare operational reports.
• Engage with parents as needed and manage feedback.

Skills

Student engagement

Conflict resolution

Communication

Event planning

Student-centric

Operations reporting

Education

Graduate in any discipline

Postgraduate qualification in Management/Hospitality/Education Administration

Job description

We are looking for an energetic, student-focused, and community-driven professional to join the UPES Hostel Administration team. This is a residential leadership role responsible for hostel operations, student welfare, discipline, and creating a vibrant hostel community through sports, engagement, and recreational activities.

1. About the Role

The Hostel Community Manager will ensure a safe, inclusive, and engaging residential experience for students while overseeing day-to-day hostel operations. The role requires close interaction with students, parents, wardens, security, housekeeping, food services, and university administration.

2. Key Responsibilities

Hostel Operations

Manage hostel operations, student attendance, room inspections, hygiene, maintenance coordination, safety, and disciplinary processes.

Student Welfare

Provide day-to-day support to students, address concerns related to accommodation, food, health, and safety, and coordinate with parents when required.

Parents Interaction

Act as the primary point of contact for parents regarding student welfare, address parent concerns professionally, provide timely updates, and ensure effective closure of feedback and grievances.

Community Engagement

Plan and conduct sports activities, cultural activities, community events, and recreational programs to build a strong hostel community spirit.

Leadership & Coordination

Work closely with reporting manager and administration department colleagues- from security, housekeeping, and food service teams to ensure smooth hostel functioning and excellent student experience.

Feedback & Retention

Check student feedback & survey reports, resolve grievances, implement improvement initiatives, and support student satisfaction and hostel retention.

Planning & Reporting

Maintain hostel records, prepare operational reports, monitor budgets, identify cost-saving opportunities, and support continuous improvement initiatives.

3. Eligibility & Experience

Experience-Minimum 5 years of experience in Hostel Administration, Student Housing, Residential Life, University Hostels, Boarding Schools, or a similar residential community management role.

Education-Graduate in any discipline. Postgraduate qualification in Management, Hospitality, Sports Management, or Education Administration will be an added advantage.

Sports Background (Preferred)-Candidates with experience in sports coaching, physical education, sports management, NCC, adventure activities, or organizing student sporting events will be given preference.

4. Desired Skills

Student Engagement

Conflict Resolution & Discipline

Excellent Communication

Event & Activity Planning

Student-Centric Approach

Operational & Reporting Skills

5. What We are Looking For

The ideal candidate should be passionate about building an active hostel culture where students feel safe, connected, and engaged beyond academics. The person should be comfortable living on campus and leading student engagement initiatives, especially through sports and community-building activities.

6. On-Campus Accommodation & Meals Provided

This is a residential position. The selected candidate will be required to stay on the UPES campus hostel premises. Weekly off, Leave policy, Accommodation, and other employee benefits will be explained by the HR Department during the recruitment process.