Residence Engineer

Wep Solutions Limited; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Wep Solutions Limited, located in Mumbai, is looking for a skilled technician to handle printer servicing and IT hardware support. The role demands 1-2 years of experience in servicing printers or MFDs, including familiarity with OEM products like Kyocera and HP.

The successful candidate will diagnose hardware issues, carry out preventive maintenance, and engage with customers on-site. A diploma or bachelor's degree in Electronics & Communication Engineering is required, along with communication skills in English and Hindi.

Qualifications

• 1 to 2 years' experience in printer/MFD servicing or IT hardware support.
• Experience in MPS environment or on-site support roles.
• Familiarity with OEM products and communication in English and Hindi.

Responsibilities

• Diagnose and resolve hardware/software issues in printers and MFDs.
• Carry out scheduled preventive maintenance (PM) activities.
• Attend service calls assigned by coordinator/helpdesk.

Skills

Printer servicing

IT hardware support

Communication (English and Hindi)

Field service coordination

Familiarity with OEM products (Kyocera, Fuji, HP, Canon)

Education

Diploma/bachelor's degree in Electronics & Communication Engineering

Tools

Ms Excel

Job description

Key Responsibilities:

• Diagnose and resolve hardware/software issues in printers and MFDs
• Carry out scheduled preventive maintenance (PM) activities
• Attend service calls assigned by coordinator/helpdesk
• Interact with customer users on-site
• Identify and replace faulty parts (rollers, fusers, boards, etc.)
• Maintain minimum stock of consumables (toner, drums, etc.)

Preferred Experience:

• 1 to 2 years’ experience in printer/MFD servicing or IT hardware support
• Experience in MPS environment or on-site support roles
• Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
• Familiar with Ms Excel, Email conversation and PPT preparation.
• Field service or service coordination
• Communication should be familiar with English and Hindi.

Educational Qualifications:

• Diploma/bachelor’s degree in Electronics & Communication Engineering
• Any related technical field

Experience: 3-4

Department: Support & Service