Reservations Sales Agent

Ekaanta; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Ekaanta, a riverside wellness retreat in Haridwar, seeks a Reservations Agent to drive bookings and guest engagement. You will convert inquiries into confirmed stays and coordinate with partners to enhance guest experiences.

You will upsell spa, yoga, and curated activities while maintaining CRM records, ensuring premium service and a calm, restorative guest journey.

Qualifications

• 1–3 years experience in hospitality, sales, or customer relationship roles.
• Ability to sell experiences, not just rooms.
• Organized, detail-oriented, and proactive.
• Comfortable with WhatsApp-based and digital sales.

Responsibilities

• Handle inquiries via WhatsApp, calls, email, and social media.
• Convert leads into confirmed bookings through personalized communication.
• Guide guests through room categories, experiences, and wellness offerings.
• Ensure a seamless pre-booking and pre-arrival experience.
• Support revenue generation through upselling experiences (spa, yoga, curated activities).
• Assist in achieving monthly sales targets.
• Maintain a structured follow-up system for all leads.
• Track conversions and improve response quality.
• Assist in outreach for corporate offsites and wellness retreats.
• Coordinate with senior team on proposals, itineraries, and presentations.
• Help build relationships with travel partners, wellness communities, and collaborators.

Skills

Hospitality sales

Customer relationship management

Digital sales (WhatsApp)

Tools

CRM software

WhatsApp outreach

Job description

Ekaanta is a riverside wellness retreat in Haridwar designed to offer deeply restorative, reflective, and transformative experiences. Blending hospitality with mindfulness, Ayurveda, and evidence-based wellness, Ekaanta caters to individuals, families, and corporate groups seeking more than just a stay — a true reset.

Role Overview

The Reservations Agent will play a key role in driving bookings, guest engagement and partnerships for Ekaanta. This role requires a strong blend of sales capability, hospitality understanding, and communication finesse, with the ability to convert inquiries into meaningful guest experiences.

Key Responsibilities

1. Guest & Booking Management

• Handle incoming inquiries via WhatsApp, calls, email, and social media
• Convert leads into confirmed bookings through personalized communication
• Guide guests through room categories, experiences, and wellness offerings
• Ensure a seamless pre-booking and pre-arrival experience
• Support revenue generation through upselling experiences (spa, yoga, curated activities)
• Assist in achieving monthly sales targets
• Maintain a structured follow-up system for all leads
• Track conversions and improve response quality
• Assist in outreach for corporate offsites and wellness retreats
• Coordinate with senior team on proposals, itineraries, and presentations
• Help build relationships with travel partners, wellness communities, and collaborators

4. Guest Experience Alignment

• Understand Ekaanta’s wellness philosophy and communicate it effectively
• Ensure all guest interactions reflect calm, clarity, and premium service
• Work closely with operations team to align guest expectations with delivery

5. CRM & Coordination

• Maintain accurate records of leads, bookings, and guest preferences
• Coordinate with reservations, operations, and marketing teams
• Provide feedback on guest trends and common concerns

Key Skills & Requirements

• 1–3 years experience in hospitality, sales, or customer relationship roles
• Ability to sell experiences, not just rooms
• Organized, detail-oriented, and proactive
• Comfortable with WhatsApp-based and digital sales
• Interest in wellness, hospitality, or experiential travel is a strong plus