Associate Manager - Central Reservations

LuxUnlock Private Villas; Chennai District; On-site; INR 420,000 - 660,000; Full time

Job summary

Luxunlock Private Limited, a full-stack hospitality operator, seeks a reservations professional to manage guest enquiries and bookings for its curated private villas and heritage homes across India.

You will handle reservations across phone, WhatsApp, email, and OTA platforms, ensure real-time availability, quote accurate rates, and maintain the end-to-end guest journey with meticulous attention to detail. Join a boutique team delivering personalised service.

Qualifications

• 1–3 years in reservations, front office, or guest relations at luxury, boutique, or heritage property
• Familiarity with DJUBO; we’ll train you if needed
• Experience managing OTA listings (Booking.com, Airbnb, or similar) is a strong plus
• Exposure to boutique or small-format luxury hotels, resorts, villas, and retreats preferred
• Excellent written and spoken English — premium brand representation
• Proficiency in Tamil, Hindi, or Kannada is a strong advantage
• Meticulous attention to detail — wrong dates, names, or rates are not acceptable
• Organised self‑starter who can manage a multi‑channel inbox
• Comfortable working independently with minimal supervision
• Genuine interest in India's boutique and heritage hospitality segment

Responsibilities

• Handle reservations from enquiry to booking across phone, WhatsApp, email, and OTA platforms
• Check real-time availability on DJUBO; provide accurate rate quotations and guide guests through decisions
• Process confirmed bookings, generate confirmations, manage amendments and cancellations
• Send pre-arrival communications to confirmed guests — 7 days and 48 hours before check-in
• Manage Booking.com listings for assigned properties — availability, rates, content, guest reviews
• Maintain daily reservations docket and share with Head of Sales each morning
• Produce a structured weekly reservations report — enquiry volume, conversion, revenue summary
• Support billing, invoicing, and debtors reconciliation with the property accounts team
• Undertake familiarisation trips to our properties to build product knowledge
• Escalate any guest issues, complaints, or exceptions promptly and appropriately

Skills

English communication

Tamil

Kannada

Hindi

Organised

Attention to detail

Multi-channel communication

Customer service

Tools

DJUBO

Booking.com

Airbnb

Job description

Luxunlock Private Limited is a full-stack hospitality operator specialising in the exclusive management and marketing of private villas and heritage homes across India. Founded in 2020, we run a portfolio of 30+ remarkable properties — restored century-old residences, plantation bungalows, hill cottages, and coastal villas — across Southern India, Gujarat, and Sri Lanka. We operate and manage the assets, staffing, and guest experience at each property, and handle all sales, marketing, and reservations exclusively.

Every home in our collection was chosen because it tells a story. Vernacular architecture, sustainable design, heritage character, and a deep connection to place are the hallmarks of what we represent. Layered on top is a small, high-calibre team drawn from India's top luxury hospitality brands, delivering personalised service in a home-like setting.

THE PORTFOLIO YOU'LL WORK WITH

You will be handling reservations across Luxunlock's own curated collection of 30+ private villas, heritage homes, and retreat properties spanning Southern India, Gujarat, and Sri Lanka. These are homes we have personally researched, selected, and brought into the portfolio — each chosen because it offers something a hotel simply cannot.

• Restored heritage residences, plantation bungalows, and century-old homes
• Hill cottages, beachfront villas, and backwater retreats
• Properties in popular destinations (Nilgiris, Kodaikanal, Pondicherry, Coorg, Kerala) and off-the-beaten-track locations
• Homes available for whole-property exclusive use as well as room-by-room bookings

Our guests are design-minded, discerning travellers who chose Luxunlock because they want something authentic — not a sanitised resort experience. The quality of your response to every enquiry directly shapes their first impression of us.

WHAT YOU'LL DO

This is a hands-on, client-facing reservations role. You will manage the complete guest journey from first enquiry to confirmed booking — across telephone, WhatsApp, email, and OTA platforms. You will handle reservations for a selected cluster of properties and report to the Head of Sales.

• Handle all inbound reservation enquiries across phone, WhatsApp, email, and Booking.com — professionally and within SLA
• Check real-time availability on DJUBO, provide accurate rate quotations, and guide guests through the booking decision
• Process confirmed bookings, generate confirmations, and manage amendments and cancellations
• Send pre-arrival communications to confirmed guests — 7 days and 48 hours before check-in
• Manage Booking.com listings for assigned properties — availability, rates, content, and guest review responses
• Maintain the daily reservations docket and share it with the Head of Sales each morning
• Produce a structured weekly reservations report — enquiry volume, conversion, source of business, and revenue summary
• Support billing, invoicing, and debtors reconciliation with the property accounts team
• Undertake familiarisation trips to our properties to build first‑hand product knowledge
• Escalate any guest issues, complaints, or exceptions immediately and appropriately

WHAT WE'RE LOOKING FOR

Experience & Background

• 1–3 years in a reservations, front office, or guest relations role at a luxury, boutique, or heritage property
• Familiarity with DJUBO or any Property Management / Central Reservations System (DJUBO proficiency is a strong advantage — we’ll train you if needed)
• Experience managing OTA listings (Booking.com, Airbnb, or similar) is a strong plus
• Exposure to boutique or small-format luxury hotels, resorts, villas, and retreats is preferred over large resort or chain experience
• Excellent written and spoken English — you are representing a premium brand in every communication
• Proficiency in Tamil, Hindi, or Kannada is a strong advantage given the destinations and guest base we serve
• Warm, assured, and polished communication style that reflects the property's character without being stiff or scripted
• Meticulous attention to detail — wrong dates, names, or rates are not acceptable at this level
• Organised self‑starter who can manage a multi‑channel inbox without missing anything
• Comfortable working independently with minimal supervision once onboarded
• Proficient with Google Suite and Microsoft Office, comfortable working with spreadsheets, and confident with commercial mathematics
• Genuine interest in India's boutique and heritage hospitality segment

WHAT WE OFFER

• A front‑row seat to the world of luxury hospitality reservations
• Familiarisation trips to our properties — you’ll experience the homes you sell
• A role with genuine responsibility from Day 1 — this is not a training seat
• The opportunity to grow with Luxunlock as we expand our property portfolio in India