Reservations Associate

Radisson Hotel Group; Dadri; On-site; INR 180,000 - 280,000; Full time

Job summary

Radisson Hotel Group is seeking a Reservations Associate in India to handle guest reservations, enquiries, amendments, and cancellations while ensuring accurate booking details and smooth guest experiences.

The role requires knowledge of reservation systems and strong communication skills to maximise occupancy and RevPAR, coordinating with Front Office and other departments for exceptional service.

Qualifications

• Knowledge of reservation systems, WRS/CRS, and online distribution channels.
• Understanding of room inventory, rate plans, availability, and yield management.
• Strong communication, telephone etiquette, and customer service skills.
• Proficiency in reservation records, reporting, and computer applications.

Responsibilities

• Handle guest reservations, enquiries, amendments, cancellations, and special requests.
• Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.
• Provide information about room availability, hotel facilities, packages, and services.
• Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.
• Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.
• Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.
• Maintain accurate reservation records, reports, and booking correspondence.
• Handle guest complaints professionally and ensure timely resolution.

Skills

Reservation systems

WRS/CRS

Online distribution channels

Communication skills

Telephone etiquette

Customer service

Reporting

Computer applications

Cross-department coordination

Tools

WRS/CRS

Job description

An international and dynamic hotel group. Ten distinctive brands. More than 1,640 hotels in operation and under development in EMEA and APAC.At Radisson Hotel Group we strive to be the first choice in the mind of guests, owners and talent. In our journey to achieve this, we practice strong beliefs and actions that respect the diversity of people, the community, ethics and the planet.

Job Description

Reservations Associate – Job Description

Key Responsibilities

Handle guest reservations, enquiries, amendments, cancellations, and special requests.

Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.

Provide information about room availability, hotel facilities, packages, and services.

Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.

Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.

Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.

Maintain accurate reservation records, reports, and booking correspondence.

Handle guest complaints professionally and ensure timely resolution.

Follow hotel policies, payment procedures, credit controls, and brand standards.

Key Success Factors

Guest satisfaction and service excellence.

Reservation accuracy and attention to detail.

Revenue optimisation and achievement of RevPAR targets.

Effective communication, teamwork, and problem-solving.

Time management, organisation, and accountability.

Key Skills & Requirements

Knowledge of reservation systems, WRS/CRS, and online distribution channels.

Understanding of room inventory, rate plans, availability, and yield management.

Strong communication, telephone etiquette, and customer service skills.

Proficiency in reservation records, reporting, and computer applications.

Ability to prioritise tasks and coordinate effectively across departments.