Reservation Manager

Ekido Holiday Tours; Mohali, Lahli; On-site; INR 400,000 - 800,000; Full time

Job summary

Ekido Holiday Tours in Mohali, Punjab, seeks a client-centric service professional to manage premium travel experiences for high-net-worth clients with a focus on relationship management and seamless coordination with hotels, airlines, and partners.

You will handle requests, keep accurate records, and ensure personalised service in a fast-paced luxury travel environment. Fresh graduates may be considered; 1–2 years of service experience is valued.

Qualifications

• 12 years of experience in a service-oriented role.
• Fresh graduates with strong internships in premium service environments may also be considered.
• From service backgrounds serving high-net-worth clients who expect personalised attention and seamless service.

Responsibilities

• Interact with high-value clients in a professional, warm, and confident manner.
• Coordinate with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly.
• Double-check itineraries, dates, preferences, and special instructions to ensure accuracy and consistent service.
• Maintain clear records and client notes; stay calm and solution-oriented during urgent or last-minute situations.

Skills

Strong communication

Attention to detail

Coordination

Customer service

Email basics

Spreadsheets

Tools

Email

Spreadsheets

Job description

• If you enjoy working with people, take pride in getting details right, and want to be part of a premium, fast-paced environment, this role is for you.
• We are a luxury travel company serving high-net-worth clients who expect personalised attention and seamless service. We are looking for young professionals (1-2 years experience) from service backgrounds who are energetic, driven, and customer-obsessed.
• This is not a sales role. It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless.

Experience Required

• 12 years of experience in a service-oriented role
• (hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc.)
• Fresh graduates with strong internships in premium service environments may also be considered.

Key Responsibilities

Client Interaction & Service

• Communicate with high-value clients in a professional, warm, and confident manner.
• Handle client requests, changes, and queries with speed and attention to detail.
• Understand client preferences and ensure personalised service delivery.

Coordination & Execution

• Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly.
• Track bookings, confirmations, special requests, and timelines.
• Ensure all client-facing information is accurate and well-presented.

Quality & Attention to Detail

• Double-check itineraries, names, dates, preferences, and special instructions.
• Maintain clear records and client notes for consistent service.
• Anticipate potential issues and flag them early.

Professional Conduct

• Handle sensitive client information with discretion and confidentiality.
• Stay calm and solution-oriented during urgent or last-minute situations.

Skills & Attributes

What Were Looking For

• Strong communication and people skills.
• High attention to detail and follow-through.
• Positive attitude and willingness to take ownership.
• Comfortable working in a dynamic, high-expectation environment.
• Basic comfort with email, spreadsheets, and coordination tools.

Personality Fit

• You enjoy helping people and seeing things through till the end.
• You care about doing things wellnot just quicky.
• Youre reliable, organised, and take pride in being professional.

Why This Role Is Attractive

• Work with Premium clients and Global partners.
• Exposure to luxury travel, hospitality, and high-end service standards.
• Fast learning curve and meaningful responsibility early in your career.
• Be part of a small, quality-focused team where your work is visible and valued.

Contact number: 9915088330