Reservation Executive

AccorHotel; Udaipur District; On-site; INR 260,000 - 420,000; Full time

Job summary

Fairmont Udaipur Palace is seeking a reservations/front office associate to join our pre-opening team. You will handle bookings across phone, email, OTAs, and our website, ensuring accurate availability, rates, and restrictions are communicated to guests.

Collaborate with Front Office, Sales, Housekeeping, and Revenue teams, maintain precise reservation records in our PMS, and process deposits per hotel policy while supporting guest requests and proactive upselling.

Qualifications

• Diploma/Degree in Hotel Management or related field.
• 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda.
• Good verbal and written communication skills.
• Willingness to work in shifts, weekends and holidays.

Responsibilities

• Handle room reservations through phone, email, hotel website, and OTAs.
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Process deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.

Skills

Communication skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Problem-solving

Education

Diploma/Degree in Hotel Management

Tools

Opera PMS

OTA platforms knowledge

Job description

Your Fairmont Journey Starts Here:

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

• Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Process advance deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
• Good verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Good knowledge of MS Office and basic computer operations.
• Ability to handle multiple bookings and work under pressure.
• Strong attention to detail and problem-solving skills.
• Willingness to work in shifts, weekends, and holidays as required by hotel operations.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.