Renewal Operations Specialist (EMEA/APJ)

Omnissa India Private Limited; India; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Omnissa is seeking a Renewal Operations Specialist to drive scalable processes, analytics, and systems that boost retention and maximize customer lifetime value in a SaaS environment. You will partner with Sales, Renewal Reps, Revenue Operations, Customer Success, Finance, and Product to ensure a seamless and predictable renewal experience, including forecasting inputs and process improvements.

Tools include Salesforce, CPQ, Gainsight, and Clari; you will build dashboards, monitor churn trends,

Qualifications

• 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals.
• Experience supporting or building renewal processes in a SaaS or recurring revenue business.
• Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
• Strong analytical skills with the ability to translate data into actionable insights.
• Strong communication and stakeholder management skills.
• Experience collaborating cross-functionally in a matrixed organization.
• Experience in a high-growth B2B SaaS environment preferred.
• Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.

Responsibilities

• Support execution of the renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements.
• Execute and maintain workflows that support timely, accurate, and efficient renewals across customer segments, flagging gaps or bottlenecks for improvement.
• Assist Revenue Operations and Finance with data and analysis to support renewal quota, territory, and incentive structure decisions for AEs and renewal reps.
• Support automation and system improvements in Salesforce and other GTM tools, helping build and maintain renewal workflows, reports, and alerts.
• Build and maintain dashboards and reports to track renewal performance, churn trends, and forecast accuracy; surface insights for leadership review.
• Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to support alignment on renewal policies, pricing, and customer communications.
• Partner with and support renewal operations team members, contributing to a culture of accountability, innovation, and continuous improvement.

Job description

Job Description

This role will be responsible for supporting and executing scalable processes, systems, and analytics that drive retention, reduce churn, and maximize customer lifetime value. You will partner cross-functionally with Sales, Renewal Reps, Revenue Operations GEO leads, Customer Success, Finance, and Product to help ensure a seamless and predictable renewal experience.

Renewal Operations Support

Support execution of the renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements.

Process Execution

Execute and maintain workflows that support timely, accurate, and efficient renewals across customer segments, flagging gaps or bottlenecks for improvement.

Quota & Compensation Support

Assist Revenue Operations and Finance with data and analysis to support renewal quota, territory, and incentive structure decisions for AEs and renewal reps.

Systems & Tooling

Support automation and system improvements in Salesforce and other GTM tools, helping build and maintain renewal workflows, reports, and alerts.

Analytics & Reporting

Build and maintain dashboards and reports to track renewal performance, churn trends, and forecast accuracy; surface insights for leadership review.

Cross-Functional Collaboration

Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to support alignment on renewal policies, pricing, and customer communications.

Peer Collaboration

Partner with and support renewal operations team members, contributing to a culture of accountability, innovation, and continuous improvement.

What will you bring to Omnissa?

• 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals.
• Experience supporting or building renewal processes in a SaaS or recurring revenue business.
• Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
• Strong analytical skills with the ability to translate data into actionable insights.
• Strong communication and stakeholder management skills.
• Experience collaborating cross-functionally in a matrixed organization.
• Experience in a high-growth B2B SaaS environment preferred.
• Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.

This role is based in India and will need to work EMEA time shift.

About Omnissa

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, - for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users' work styles, Omnissa optimizes user experience, security, IT operations and costs. Recognized as 2025 Digital Workplace Company of the Year 2025 InfoWorld Awards Finalist - App Volumes RemoteTech Breakthrough Award Winner - Digital Workplace Company of the Year CRN Product of the Year Finalist - Omnissa Horizon (DaaS)

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.