Renewals Operations Specialist

Webhosting; Chennai District; On-site; INR 700,000 - 800,000; Full time

Job summary

Webhosting in Chennai is seeking a Renewals Operations Specialist to own the operational backbone of our global renewal motion. This role focuses on structured renewal operations, high-volume opportunity management, and serving as a central driver of revenue continuity.

You will work in-office five days a week, reporting to the Manager, Deal Desk and Sales Strategy, and handle data in Salesforce, renewal forecasting, and cross-functional collaboration to improve processes.

Responsibilities

• Own renewal data research and opportunity creation in Salesforce: identifying upcoming renewals, validating customer data, and creating accurate renewal opportunities
• Support the renewal process end to end: pipeline hygiene, data accuracy, opportunity progression
• Prepare data for win rooms, wrap and roll execution, and renewal forecast prep
• Maintain Renewals SFDC hygiene: ownership accuracy, opportunity integrity, renewal stage management
• Support PAYGO and run out campaign execution
• Partner directly with Manager within and their renewals operating rhythm: attend renewal forecast calls as needed, prepare data packages, and respond to ad hoc renewal operations requests
• Contribute to the broader CoE through cross training and process improvement
• As the role matures, take on broader renewal’s analytics: churn analysis, expansion identification, retention trend reporting

Job description

On-site Full-time Not specified Operations

Job Description

Sectigo is building out a Center of Excellence (CoE) within Revenue Operations to scale operational execution. As a Renewals Operations Specialist, you would own the operational backbone of Sectigo’s global renewal motion.

This role is for someone who thrives on structured renewal operations, is comfortable with high volume opportunity management, and wants to be at the center of a critical revenue motion.

Here are the core functions, responsibilities, and expectations for this role:

• Own renewal data research and opportunity creation in Salesforce: identifying upcoming renewals, validating customer data, and creating accurate renewal opportunities
• Support the renewal process end to end: pipeline hygiene, data accuracy, opportunity progression
• Prepare data for win rooms, wrap and roll execution, and renewal forecast prep
• Maintain Renewals SFDC hygiene: ownership accuracy, opportunity integrity, renewal stage management
• Support PAYGO and run out campaign execution
• Partner directly with Manager within and their renewals operating rhythm: attend renewal forecast calls as needed, prepare data packages, and respond to ad hoc renewal operations requests
• Contribute to the broader CoE through cross training and process improvement
• As the role matures, take on broader renewal’s analytics: churn analysis, expansion identification, retention trend reporting

More information about this role:

• This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Deal Desk and Sales Strategy.
• The targeted compensation package for this role is between INR 7,00,000 and INR 8,00,000.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.