Remote Support Engineer

Schneider Electric; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Job summary

Schneider Electric in Bengaluru, India, is seeking a Specialist Service Representative II to manage installation, commissioning, and system integration with a focus on delivering high-precision technical services. You will diagnose complex issues with cross-functional engineering support and provide technical consulting to maximize customer value.

Ideal candidates combine strong field service management, installation, maintenance, and documentation skills with resilience and excellent

Qualifications

• Resilience and adaptability when facing unexpected technical challenges in the field
• Excellent communication skills to engage confidently with customers and internal stakeholders
• Proactive mindset that identifies opportunities to enhance service delivery before issues arise
• Collaborative approach to working across teams including engineering, manufacturing, and commercial functions

Responsibilities

• Manage installation, commissioning, and system integration projects from start to finish with technical precision
• Diagnose and resolve complex technical issues using root cause analysis and collaboration with engineering experts
• Deliver technical consulting to support sales teams and help customers maximize system value
• Execute comprehensive maintenance programs while upholding the highest safety and quality standards

Skills

Safety Standards

Active Listening

Field Service Management

Installation

Maintenance and Repair

Problem Solving

Technical Documentation

Time Management

Job description

Join us as a Specialist Service Representative II and bring your technical expertise to a role where you'll solve complex challenges and deliver exceptional service. You'll work with advanced systems, collaborate across technical teams, and ensure customers achieve optimal performance and reliability.

What will you do?

• Manage installation, commissioning, and system integration projects from start to finish with technical precision
• Diagnose and resolve complex technical issues using root cause analysis and collaboration with engineering experts
• Deliver technical consulting to support sales teams and help customers maximize system value
• Execute comprehensive maintenance programs while upholding the highest safety and quality standards

What are the key skills we are looking for:

• Safety Standards — advanced level; ensuring all service activities meet regulatory and organizational safety requirements
• Active Listening — intermediate level; understanding customer concerns and translating them into technical solutions
• Field Service Management — intermediate level; coordinating service delivery to maximize efficiency and customer satisfaction
• Installation — intermediate level; deploying multi-component systems with precision and attention to detail
• Maintenance and Repair — intermediate level; performing hands‑on technical work to restore system functionality
• Problem Solving — intermediate level; diagnosing and resolving difficult technical challenges independently
• Technical Documentation — intermediate level; creating clear records that support knowledge transfer and compliance
• Time Management — intermediate level; balancing multiple service priorities to meet customer commitments

What qualifications will make you successful:

• Strong resilience and adaptability when facing unexpected technical challenges in the field
• Excellent communication skills to engage confidently with customers and internal stakeholders
• Proactive mindset that identifies opportunities to enhance service delivery before issues arise
• Collaborative approach to working across teams including engineering, manufacturing, and commercial functions

What's in it for me?

• Work with innovative technologies and multi-component systems that challenge your technical skills
• Access to specialized training, certifications, and career development opportunities
• Direct impact on customer success through your technical expertise and problem-solving abilities
• Collaborative culture that values technical excellence and supports your professional growth

Bring your technical talent to a team that's ready to welcome you —

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric –

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