Generalist Service Representative I - Cooling

Schneider Electric; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Schneider Electric in Mumbai seeks a Generalist Service Representative to deliver hands-on installation, maintenance, and repair services that keep critical systems running safely. You will build lasting customer relationships through proactive support and reliable technical action.

Responsibilities include installing systems, performing preventive and corrective maintenance, diagnosing onsite issues, and proposing improvements to enhance operations.

Qualifications

• Hands-on approach to solving equipment challenges.
• Clear field communication with customers.
• Ability to stay composed while priorities shift.

Responsibilities

• Install and commission customer systems according to procedures and quality standards.
• Conduct preventive, reactive, and corrective maintenance to maximize reliability.
• Diagnose and resolve onsite issues while upholding safety protocols.
• Identify customer needs and recommend operational solutions.

Skills

Active Listening

Customer Orientation

Problem Solving

Resilience

Safety Standards

Maintenance and Repair

Technical Documentation

Time Management

Job description

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands‑on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

What are the key skills we are looking for?

• Active Listening — intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation — intermediate level; building trust through responsive, reliable technical support
• Problem Solving — developing level; diagnosing equipment issues and implementing timely solutions
• Resilience — intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards — intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair — developing level; performing hands‑on corrective and preventive maintenance tasks
• Technical Documentation — developing level; accurately recording service activities and system configurations
• Time Management — developing level; prioritizing tasks to meet customer commitments and service schedules

What qualifications will make you successful?

• Strong technical aptitude with a hands‑on approach to solving equipment challenges
• Customer‑focused mindset with the ability to communicate clearly in the field
• Adaptability and composure when managing unexpected issues or changing priorities
• Eagerness to learn and grow your technical expertise through guided experience

What's in it for me?

• Direct customer impact through meaningful technical work in the field
• Mentorship and structured support to build your technical skills and confidence
• Career growth opportunities within a global leader in energy management and automation
• Exposure to diverse industries and innovative technologies

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.