Remedy Helix Admin

Kastech; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Kastech in India is seeking an ITSM/ITIL specialist to support enterprise service management platforms, optimize workflows, approvals, notifications, and assignments, and develop reports, dashboards, and operational metrics.

The role requires strong root-cause analysis, REST API knowledge, and experience with Microsoft 365, Entra ID, Teams, and Power Platform; onsite in Uttar Pradesh.

Qualifications

• Strong understanding of ITSM processes and ITIL frameworks.
• Experience configuring workflows, approval processes, notifications, and assignment rules.
• Experience developing reports, dashboards, and operational metrics.
• Experience supporting enterprise service management platforms.
• Strong troubleshooting and root-cause analysis skills.

Skills

ITSM processes

ITIL frameworks

configure workflows

reports and dashboards

root-cause analysis

Tools

REST APIs

Microsoft 365

Entra ID

Power Platform

Teams

Job description

Required Qualifications

• Strong understanding of ITSM processes and ITIL frameworks.
• Experience configuring workflows, approval processes, notifications, and assignment rules.
• Experience developing reports, dashboards, and operational metrics.
• Experience supporting enterprise service management platforms.
• Strong troubleshooting and root-cause analysis skills.

Preferred Qualifications

• BMC Certified Professional certification(s).
• Experience with Helix environments.
• Experience with HelixGPT or AI-enabled service management platforms.
• Knowledge of REST APIs and system integrations.
• Experience supporting healthcare, retail, or multi-site service organizations.
• Familiarity with Microsoft technologies including Microsoft 365, Entra ID, Teams, and Power Platform

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.