Reliability Monitoring Supervisor

V I Point Solutions Private Limited; Kerala; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

VIPoint Solutions Infopark Kochi is seeking an experienced Reliability Monitoring Supervisor to lead a 24x7 monitoring and support team, ensuring alert management, incident response and service reliability across hosting platforms. This hybrid role is based in Kochi, Kerala, with office attendance required for operational needs.

The ideal candidate has 5+ years in hosting/cloud/NOC, 2 years in people management, and hands-on experience with Nagios, Zabbix, Icinga or Datadog.

Qualifications

• 5+ years in relevant hosting/cloud/NOC; at least 2 years in team lead or people management.

Responsibilities

• Lead and manage Reliability Monitoring Engineers across 24x7 shifts

Skills

Team leadership

24x7 operations

Incident management

SLA metrics

Communication

Root cause analysis

Operational metrics

Tools

Nagios

Zabbix

Icinga

Datadog

Job description

Reliability Monitoring 5+ years Experience Kochi, Kerala Hybrid 24x7 Shifts

We are looking for an experienced Reliability Monitoring Supervisor to lead a 24x7 monitoring and support team, ensuring effective alert management, incident response, service reliability, and operational performance across hosting platforms.

This is a hybrid role based in Kochi, Kerala, operating in a 24x7 shift environment. Candidates must be based in Kerala, must be comfortable working from the office whenever operational needs require, and flexibility to support 24x7 shift operations is required.

Key Responsibilities

• Lead and manage Reliability Monitoring Engineers across 24x7 shifts
• Monitor team performance, alerts, SLAs, and operational KPIs
• Coordinate incident response, escalations, and cross-functional communication
• Coach and mentor team members and drive performance improvements
• Ensure proper shift handovers, documentation, and SOP adherence
• Identify recurring issues and process gaps and implement improvements
• Support staffing, scheduling, and shift coverage planning

Requirements

• 5+ years of overall experience, including 2 years of prior Team Lead/Supervisor or people-management experience in hosting, cloud infrastructure, managed services, or NOC environments
• Experience managing technical teams in a 24x7/shift-based operation
• Knowledge of server monitoring, alerting tools such as Nagios, Zabbix, Icinga, or Datadog, and common hosting incidents
• Strong incident management, communication, coordination, and problem-solving skills
• Ability to work with operational metrics such as MTTD, MTTR, MTTC, and SLA compliance

Reliability Monitoring Supervisor — VIPoint Solutions, Infopark Kochi