Monitoring Linux System Engineer (L1/L2)

VIPoint Solutions Pvt Ltd; Ernakulam; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Rotational shifts

On-call rotation

Job summary

VIPoint Solutions Pvt Ltd in Kochi (Hy­­brid) seeks Monitoring Linux System Engineers (L1/L2) for a 24x7 rotating shift. The role covers monitoring, triage, incident escalation, and client-oriented troubleshooting across Linux hosting stacks.

Responsibilities include web server administration (Apache/Nginx), performance tuning, kernel issue diagnosis, and malware/abuse handling with clear documentation. Candidates with 1+ years of Linux hosting experience are welcome.

Qualifications

• Must have hands-on Linux hosting experience, Linux monitoring, and incident escalation.
• Experience with web hosting stacks (Apache/Nginx) and performance tuning.
• Familiarity with 24x7 support, shift rotations, and on-call procedures.

Responsibilities

• Administer and maintain Linux-based hosting infra (CentOS/Ubuntu).
• Configure and troubleshoot Apache/Nginx, virtual hosts, performance tuning.
• Diagnose kernel-level issues and monitor with alerts across 24x7 shifts.
• Review connections, block malicious IPs, and manage firewall rules.

Skills

Linux

Web servers

Monitoring tools

Networking

Bash scripting

Tools

Prometheus

Nagios

Zabbix

Datadog

Fail2ban

iptables

Job description

Reliability Monitoring 1+ years Experience Kochi (Hybrid) · 24/7 Rotational

We are seeking Monitoring Linux System Engineers (L1/L2) to join our Reliability Monitoring team. We welcome applicants at both levels — L1 for those building their foundation in Linux monitoring and support (watch monitoring dashboards, perform first-level triage, run documented checks and runbooks, and escalation complex incidents with clear context), and L2 for those ready to own deeper troubleshooting and escalations (deeper diagnosis of kernel, performance, and security issues, acting as the escalation point for L1, tuning monitoring thresholds, and driving incidents to resolution with minimal supervision — suited to candidates with 2+ years of hands‑on Linux hosting experience).

This is a hybrid role (not permanent work‑from‑home) operating in a 24x7 rotational shift environment. Shifts rotate approximately every two weeks, and weekly days off are rotational. Flexibility to cover night and weekend shifts on a rotational basis is required; specific shift allocation will be confirmed during onboarding.

Key Responsibilities

• Administer and maintain Linux-based web hosting infrastructure (CentOS, Ubuntu), including command-line operations, user management, file permissions, and service control
• Configure and troubleshoot web servers (Apache, Nginx), virtual hosts, and performance tuning
• Diagnose kernel-level issues such as high load, memory pressure, kernel panics, hung processes, and performance bottlenecks using system and kernel-level logs
• Monitor infrastructure and respond to alerts around the clock — assess impact, perform initial mitigation, and elevate appropriately with clear documentation
• Review suspicious or abusive connections, identify malicious IPs, and block them via firewall rules or tools like Fail2ban
• Handle malware or hacked websites — scan for infections, clean malicious files, secure compromised accounts, and guide customers on hardening
• Perform website migrations (WordPress, Magento), handle file/database transfers, and restore backups

Requirements

• Web server management (Apache, Nginx)
• Infrastructure and performance troubleshooting using top, htop, iotop, vmstat, and iostat
• Monitoring and alerting experience with tools such as Prometheus, Nagios, Zabbix, or Datadog, including alert threshold tuning and noise reduction
• Networking fundamentals (TCP/IP, ports, firewalls, routing, latency, packet loss)
• Bash scripting for automation of checks, log analysis, and repetitive operational tasks

Preferred Qualifications

• DNS management — record creation (A, CNAME, MX, TXT), propagation checks, and resolution troubleshooting
• Email systems — configuring and diagnosing Postfix/Exim, SMTP troubleshooting, and understanding SPF, DKIM, and DMARC
• Database management — MySQL backups, restores, user privileges, and basic query troubleshooting
• Control panel familiarity with cPanel/WHM, Plesk, or similar hosting platforms
• Disk management — checking disk space (df, du), identifying large files, handling inode exhaustion, RAID, and managing partitions or LVM
• Security fundamentals — firewall configuration (iptables, firewalld), malware scanning (ClamAV, Maldet), and SSH hardening
• Excellent communication skills, with the ability to explain technical issues to non-technical clients and document solutions clearly
• Bonus: configuration management tools (Ansible, Puppet), Docker, Python scripting, high-traffic WordPress/Magento environments, PHP-FPM tuning, CDN and caching layers (Cloudflare, Varnish, Redis), prior NOC or 24x7 reliability monitoring experience