Site Reliability Engineer Lead - Hyderabad

Atria Convergence Technologies (ACT); Hyderabad; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Atria Convergence Technologies (ACT) is seeking a Lead Site Reliability Engineer to own the Kubernetes clusters, cloud environments, monitoring, and automation. You will drive incident management, RCA, and blameless post-mortems, while improving reliability and cost efficiency across multi-cloud setups.

The role requires hands-on experience with Terraform, Ansible, Prometheus, Grafana, and CI/CD pipelines, plus strong ITIL/CMDB knowledge.

Qualifications

• Experience in Kubernetes orchestration for production-grade environments.
• Strong background in cloud platforms (AWS/Azure/GCP) and cost optimization.
• Familiarity with monitoring stacks (Prometheus/Grafana) and alerting.
• Proficiency in ITIL practices and incident management workflows.
• Automation experience with Terraform and Ansible.

Responsibilities

• Manage and maintain Kubernetes clusters for production websites.
• Administer cloud accounts across AWS, Azure, and GCP with cost optimization.
• Own monitoring and observability stack with Prometheus and Grafana; build dashboards and alerts.
• Lead major incident management processes and post-mortems; drive RCA and MTTR reduction.
• Maintain CMDB mappings in ServiceNow/BMC Remedy; ensure dependency tracking.
• Design end-to-end infrastructure automation using Terraform and Ansible.
• Build and maintain CI/CD pipelines for reliable deployments.
• Manage containerized apps and microservices with Docker and Kubernetes.
• Drive reliability, security, and cost efficiency across multi-cloud environments.
• Collaborate with engineering teams to improve system reliability.

Skills

Kubernetes

Docker

Prometheus

Grafana

Terraform

Ansible

AWS

Azure

GCP

CI/CD

Unix/Linux

Incident management

ITSM

ServiceNow

BMC Remedy

CMDB

Multi-cloud

Cost optimization

Tools

ServiceNow

BMC Remedy

Job description

Lead Site Reliability Engineering (SRE)

Role Summary

Leading the site reliability and infrastructure operations function, responsible for ensuring high availability, scalability, and performance of hosted websites and cloud infrastructure. Owns end-to-end management of Kubernetes clusters, cloud environments, monitoring systems, incident management frameworks, and infrastructure automation. Acts as a subject matter expert in ITIL practices, configuration management, and automation feasibility to drive operational excellence.

Key Responsibilities

• Manage and maintain Kubernetes clusters hosting production websites, ensuring reliability, scalability, and performance.
• Administer cloud accounts across AWS, Azure, and GCP, including user access management and cost optimization initiatives.
• Own the monitoring and observability stack end-to-end using Prometheus and Grafana building dashboards, configuring alerts, and driving proactive issue detection.
• Incident Management & Response: Lead major incident management (MIM) processes, root cause analysis (RCA), and post-mortems (blameless) using enterprise ITSM tools like ServiceNow or BMC Remedy to minimize MTTR and maintain strict SLA/SLO standards.
• CMDB & Asset Management: Maintain strong working knowledge of Configuration Management Databases (CMDB) within ServiceNow/BMC Remedy to ensure accurate mapping of IT infrastructure, application dependencies, and service relationships.
• Automation Feasibility & IaC: Design and implement end-to-end infrastructure automation using Terraform (Infrastructure as Code) and Ansible (configuration management). Continuously assess legacy and operational processes to evaluate automation feasibility and eliminate toil.
• Build and maintain CI/CD pipelines to enable reliable, automated deployments.
• Manage containerized applications and microservices architecture using Docker and Kubernetes.
• Drive best practices for infrastructure reliability, security, and cost efficiency across multi-cloud environments.
• Collaborate with engineering teams to improve system reliability, incident response, and operational efficiency.

Technical Skills

• Unix/Linux
• Incident Management
• SDLC
• Kubernetes
• Docker
• Microservices
• Terraform
• Ansible
• Infrastructure as Code (IaC)
• Automation Feasibility Assessment
• Incident Management
• Service Desk / ITSM Tools (ServiceNow, BMC Remedy)
• CMDB Understanding & Dependency Mapping
• CI/CD Pipelines
• AWS
• Azure
• GCP
• Prometheus
• Grafana
• Prometheus
• Cloud Cost Optimization

Immediate to 30 days Notice period candidates are preferred.