Release Management, DevOps Operations/Senior Consultant Specialist

HSBC Holdings plc; Pune District; On-site; INR 1,300,000 - 1,900,000; Full time

Job summary

HSBC Software Development India in Pune seeks an experienced Senior Consultant Specialist to join our production support team. You will handle production support tasks for highly complex IT applications requiring 24/7 readiness and track incidents, alerts and service requests with reporters and stakeholders.

You will drive DevSecOps initiatives, support vulnerability remediation, ensure accessibility and design standards, monitor infrastructure health, and provide informed insights to improve

Qualifications

• Experience with production support for complex IT applications.
• Proficient in ticketing systems (Incidents/Alerts/Service Requests).
• Hands-on with DevOps tooling and cloud migrations.
• Knowledge of MongoDB, Oracle and Postgres databases.
• Experience in release and environment management.

Responsibilities

• Handle production support tasks for highly complex IT applications requiring 24/7 readiness.
• Track production tickets and coordinate with reporters and stakeholders.
• Lead DevSecOps initiatives and remediation of vulnerabilities.
• Ensure accessibility and design standards are followed.
• Monitor infrastructure health and escalate issues appropriately.
• Provide governance and reporting insights to the program team.
• Participate in change, compliance and risk forums as required.

Skills

DevOps practices

Stakeholder communication

Incident management

Change governance

Adaptability

Tools

ServiceNow

RTC

Jira

Confluence

MS Office (Excel, PowerPoint)

MongoDB

Oracle

Postgres

GCP

AWS

Kong

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

• Experienced in handling production support tasks of highly complex IT applications requiring round-the-clock support.
• Working with the production support team to meet the objectives of the IT service.
• Keep track of production tickets reported (incidents, alerts, service requests) to manage communication with the reporter and relevant stakeholders.
• Assist leading DevSecOps initiatives, Vulnerabilities remediations, comply with Accessibility and Digital Design Standards.
• Continuously monitor the health of infrastructure and escape issues to relevant Infrastructure teams.
• Providing informed insight to the program team on improvements in governance, reporting, helping to identify trends and areas of performance concern.
• Actively participating in relevant change initiatives, compliance and operational risk related forums/committees as required.
• Support the program team in meeting its obligations in connection with requirements and issues raised by external regulators / interested parties as required.
• Ensure that senior management are appropriately advised of any operational related concerns by providing informed insight and early intervention/escalation as required. Act as a bridge between senior stakeholders in the region and support on-shore/off-shore team.
• Availability to work the shift pattern required for this role, i.e. No shift work required but some out of hours and weekend support will be required from time to time

To be successful in this role, you should meet the following requirements:

• Versed with using Service Now, RTC and other ticketing systems.
• Efficient user Jira, Confluence and other work backlog creation and tracking tools.
• Strong MS Office skills primarily Excel & PowerPoint
• Hands-on experience of DevOps tooling.
• Hands-on experience with EIM/ODS, Cyberport, and ICE.
• Experience in evergreening initiatives such as MongoDB and Oracle.
• Experience in migrations like Postgres.
• Experience in migrations like IKP, Kong, and external Clouds GCP/AWS.
• Strong experience in Release management
• Strong experience in Environment management, Branching Strategy.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India