Release Management, DevOps Operations/Senior Consultant Specialist

HSBC; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC Software Development India is seeking a Senior Consultant Specialist to join our production support and DevSecOps initiatives. The role requires handling complex IT applications, coordinating with offshore/onshore teams, and ensuring 24/7 readiness.

You will monitor incidents, drive governance, and support regulators’ requirements, with emphasis on change management, automation tooling, and risk awareness.

Qualifications

• Experienced in production support of highly complex IT applications with 24/7 readiness.
• Proficient with ticketing and backlog tooling, including ServiceNow, RTC, Jira, and Confluence.
• Hands-on DevOps experience and familiarity with EIM/ODS, Cyberport, and ICE.

Responsibilities

• Handle production support tasks for complex IT applications and incidents.
• Coordinate with on-shore/off-shore teams to meet IT service objectives.
• Monitor production tickets (incidents, alerts, service requests) and communicate with reporters and stakeholders.
• Lead DevSecOps initiatives, vulnerabilities remediation, and ensure accessibility standards.
• Monitor infrastructure health and escalate issues to Infrastructure teams as needed.
• Provide governance insight to the program team and identify performance trends.
• Participate in change initiatives, compliance, and risk forums as required.
• Support regulators' requirements and external inquiries as needed.
• Advise senior management on operational concerns and act as liaison across regions.

Skills

Service Now

RTC

Jira

Confluence

MS Excel

PowerPoint

DevOps tooling

EIM/ODS

Cyberport

ICE

MongoDB

Oracle

Postgres

IKP

Kong

AWS

GCP

Release management

Environment management

Branching Strategy

Tools

Jira

Confluence

ServiceNow

RTC

MongoDB

Oracle

Postgres

IKP

Kong

AWS

GCP

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In This Role, You Will

• Experienced in handling production support tasks of highly complex IT applications requiring round-the-clock support.
• Working with the production support team to meet the objectives of the IT service.
• Keep track of production tickets reported (incidents, alerts, service requests) to manage communication with the reporter and relevant stakeholders.
• Assist leading DevSecOps initiatives, Vulnerabilities remediations, comply with Accessibility and Digital Design Standards.
• Continuously monitor the health of infrastructure and elevate issues to relevant Infrastructure teams.
• Providing informed insight to the program team on improvements in governance, reporting, helping to identify trends and areas of performance concern.
• Actively participating in relevant change initiatives, compliance and operational risk related forums / committees as required.
• Support the program team in meeting its obligations in connection with requirements and issues raised by external regulators / interested parties as required.
• Ensure that senior management are appropriately advised of any operational related concerns by providing informed insight and early intervention/escalation as required. Act as a bridge between senior stakeholders in the region and support on-shore/off-shore team.
• Availability to work the shift pattern required for this role, i.e. No shift work required but some out of hours and weekend support will be required from time to time.

To be successful in this role, you should meet the following requirements.

• Versed with using Service Now, RTC and other ticketing systems.
• Efficient user Jira, Confluence and other work backlog creation and tracking tools.
• Strong MS Office skills primarily Excel & PowerPoint
• Hands-on experience of DevOps tooling.
• Hands-on experience with EIM/ODS, Cyberport, and ICE.
• Experience in evergreening initiatives such as MongoDB and Oracle.
• Experience in migrations like Postgres.
• Experience in migrations like IKP, Kong, and external Clouds GCP/AWS.
• Strong experience in Release management
• Strong experience in Environment management, Branching Strategy.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India