Incident Management/Software Engineer

HSBC Holdings plc; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HSBC Software Development India is hiring a Software Engineer to manage service delivery for IBM FileNet, Captiva and the HSBC inHouse CCS product. The role requires coordination with multiple stakeholders to maintain services, drive upgrades, and resolve complex technical issues.

The candidate will oversee end-to-end project deliveries, participate in code build/review, and support requirement gathering, analysis, testing and production support.

Qualifications

• Experience with IBM FileNet and Captiva platforms.
• Strong UNIX/Linux troubleshooting skills.
• Familiarity with Control-M, AppDynamics and Splunk.
• Experience delivering end-to-end service management and stakeholder communication.

Responsibilities

• Service management for IBM FileNet, Captiva and HSBC inHouse CCS product.
• Coordinate with internal and external stakeholders to manage services and upgrades.
• Lead end-to-end project deliveries and resolve technical issues.
• Participate in code build and review, plus requirements gathering and testing.

Skills

Java

Linux

ServiceNow

Stakeholder management

Troubleshooting

Code build & review

Agile tools

Tools

IBM FileNet

Captiva

Jira

Confluence

Splunk

AppDynamics

Control-M

UNIX

GCP

AWS

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will

• The candidate will do service management for IBM FileNet,Captiva and HSBC inHouse product like CCS. He should be aware about IBM FileNet and OTX Captiva solution.The candidate must have good technical knowledge of Java,Linux and must be well versed with ServiceNow
• As roles demands, service management, the candidate will have to connect with multiple stakeholders internally and externally to manage the service and software to the latest version. The candidate needs to manage end to end project deliveries and should be able resolve any technical issues.
• Scope Management, Strategic thinking – to see a big picture and to understand if the project fits in with the organizational goals. Determine how the project impacts other business areas/projects.
• Candidate will be responsible for resilience of the services he/she owns, Excellent technical abilities, leadership, decision making, strong communication skills, and adaptability to new technology
• Support of an IT Service and reply to queries of stake holders from various business units and related third parties to define and document business processes and software requirements for technology initiatives, including customer/user facing products, content management systems, and business information systems.
• The candidate need to participate in code build and review activities along with requirement gathering, analysis, test and production support work. Control M knowledge would be added advantage, Knowledge of Application Monitoring Tool are Splunk, AppDynamics is must. Good knowledge on Agile Tools – JIRA, Confluence

To be successful in this role, you should meet the following requirements

• Total 2+ years hands-on experience and have a flexibility to work in shift pattern
• The person will be involved in requirement gathering, analysis, build, test and production support work and need to have below skills
• Candidate must have experience in IBM FileNet, Captiva, UNIX, Control M, Appdynamics,Splunk and Troubleshooting skills
• Candidate must have hands on exp in GCP , AWS , IKP

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India