Relationship Officer Wheels

Au Small Finance Bank Ltd.; Ahmedabad District; On-site; INR 350,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Wheels to act as the primary interface with customers and sourcing channels for vehicle financing. You will drive lead generation, assess customer profiles, collect documents, and coordinate with dealers to ensure timely disbursement and post-disbursement servicing.

The role emphasizes direct sourcing from authorized dealers, adherence to conduct policies, and building strong dealer relationships to sustain business volumes while

Qualifications

• Customer-centric mindset and actions.
• Adept at handling digital business apps and software.
• Hard work and detail-orientation.
• Eager to learn and grow as a banking professional.
• Positive mindset, ethical and high integrity.
• Bias for Action and Urgency.
• Ownership and accountability for results.

Responsibilities

• Achieve assigned targets and productivity on a monthly basis.
• Generate leads from sourcing channels, follow up and close.
• Assess customer profiles, collect docs and refer for credit approval.
• Ensure vehicle delivery from dealers and monitor asset risk.
• Follow up deferrals and post-disbursement documents timely.
• Direct sourcing from authorized dealers; no third-party sourcing.
• Manage dealer/ channel relationships to generate volumes.
• Asset verification and management of non-starter/early default cases.
• Timely servicing of customer service requests.

Skills

Customer-centric mindset

Digital business apps

Sales and marketing

Professional communication

Job description

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Wheels

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis2. Generate potential business leads from sourcing channels, follow up and bring it to closure3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.5. Follow up and collect deferrals and post disbursement documents in a timely manner.6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.8. Ensure Asset verification and Non starter-Early default cases and build relationships9. Ensure timely servicing of customer service requests

Additional Responsibilities:

• 1. No false commitments in the market place/ Misselling strictly not allowed2. No cash transactions without official reciepts3. share all relevant information with seniors promptly.4. To understand the core of the bank's business philosophy and methodology5. Explain terms and conditions to the customer with full transparency and clarity6. Provide timely feedback on customers to the channels

Required work experience

• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies: 1. Customer-centric mindset and actions2. adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge: 1. Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales & marketing - lead generating activities3. Persistence and patience in dealing with clients4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting & Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients
• Other:

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation:

Job Snapshot

Updated Date

04-11-2026

Job ID

Job116

Department

Location

Location Ahmedabad Regional Office, Ahmedabad, Gujarat, India ..+ 11