Relationship Officer Tractor

Au Small Finance Bank Ltd.; RANI BAZAR; On-site; INR 300,000 - 460,000; Full time

Job summary

Au Small Finance Bank Limited is hiring a Relationship Officer Tractor to act as the primary customer interface and source new business through dealer networks. You will manage end-to-end customer interactions, verify documents, ensure timely disbursement, and maintain compliance with bank policies.

The role requires field mobility, strong communication, and the ability to meet monthly targets while upholding ethical standards. Prior experience in vehicle financing is preferred.

Qualifications

• Customer-first mindset with proactive service focus.
• Proficiency in digital banking apps and software.
• Diligence, accuracy, and attention to detail in process.
• Willingness to learn and grow in banking roles.
• Strong ethics and high integrity in conduct.
• Ability to take initiative and act with urgency.
• Ownership of tasks and outcomes across processes.

Responsibilities

• Achieve assigned targets and productivity requirements monthly.
• Generate leads from sourcing channels and close deals.
• Assess customer profiles, collect documents, and seek credit approvals.
• Ensure physical delivery of vehicle from dealers and monitor pricing.
• Follow up for deferrals and post-disbursement documents in a timely manner.
• Ensure sourcing from authorized dealers and empanelled channels only.
• Manage relationships with dealers, associates, referrals to boost volumes.
• Ensure asset verification and handle non-starter/early default cases.
• Provide timely servicing of customer service requests.

Skills

Customer-centric mindset

Digital banking apps

Hard work and detail-orientation

Eager to learn

Integrity and ethics

Bias for Action

Ownership and accountability

Tools

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Tractor

Office Location:

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• 2. Generate potential business leads from sourcing channels, follow up and bring it to closure
• 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• 5. Follow up and collect deferrals and post disbursement documents in a timely manner.
• 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• 8. Ensure Asset verification and Non starter-Early default cases and build relationships
• 9. Ensure timely servicing of customer service requests

Additional Responsibilities:

• 1. No false commitments in the market place/ Misselling strictly not allowed
• 2. No cash transactions without official reciepts
• 3. share all relevant information with seniors promptly.
• 4. To understand the core of the bank's business philosophy and methodology
• 5. Explain terms and conditions to the customer with full transparency and clarity
• 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• 1. Customer-centric mindset and actions
• 2. adept at handling digital business apps and software
• 3. hard work and detail-orientation
• 4. eager to learn and grow as a banking professional
• 5. positive mindset, ethical and high integrity
• 6. Bias for Action and Urgency
• 7. ownership and accountability for results

Required Knowledge:

• 1. Knowledge of documents pertaining to vehicle sale / purchase
• 2. Aptitude for sales & marketing - lead generating activities
• 3. Persistence and patience in dealing with clients
• 4. Target Market Knowledge - Local Area geography familiarity
• 5. Familiarity with Digital applications
• 6. Detailed data collection/recording

Required Skills:

• 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• 2. Relationship Management - Client-Centric Approach, respectful
• 3. Sales Forecasting & Reporting

Required abilities

• Physical: 1. Physical fitness
• Physical: 2. Mental agility
• Physical: 3. Ability to do extensive field travel/work
• Physical: 4. Ability to handle work pressure and demanding clients
• Other:

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank
• Compliance Related: 2. Non-disclosure of confidential information about bank, clients
• Compliance Related: 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation:

Job Snapshot

Updated Date

04-11-2026

Job ID

Job52245

Department

Location