Relationship Officer - Merchant

slice; India; On-site; INR 420,000 - 600,000; Full time

Job summary

slice is seeking a Relationship Officer - Merchant to drive adoption of POS, QR, and digital payment solutions. You will identify, onboard, and manage merchants, perform field visits, and achieve growth targets in your territory.

Strong communication, negotiation, and relationship management skills are essential, along with knowledge of digital payments and fintech products. Join a team that values flexible culture and a dynamic work environment.

Qualifications

• Strong communication and negotiation skills.
• Ability to work in a target-driven sales environment.
• Good relationship management and customer handling skills.
• Basic knowledge of digital payments, POS systems, and fintech products.

Responsibilities

• Identify and onboard new merchants for QR codes, soundbox and payment solutions.
• Generate leads through field visits, referrals, and local market networking.
• Explain product features, benefits, and pricing to merchants.
• Complete merchant KYC and onboarding documentation.
• Achieve monthly acquisition and revenue targets.
• Build and maintain strong relationships with merchants.
• Resolve merchant queries and coordinate with support teams for issue resolution.
• Monitor competitor activities and provide market feedback.
• Ensure activation and regular usage of deployed payment solutions.

Skills

Communication

Negotiation

Field sales

Merchant onboarding

Relationship management

Digital payments knowledge

Tools

POS systems

QR payments

Fintech products

Job description

Job Description:

About the role: Relationship Officer - Merchant is responsible for acquiring and managing merchant relationships to drive adoption of POS, QR, and digital payment solutions. The role involves field sales, merchant onboarding, and ensuring business growth in the assigned territory.

What you will do:

• Identify and onboard new merchants for QR codes, soundbox and payment solutions.
• Generate leads through field visits, referrals, and local market networking.
• Explain product features, benefits, and pricing to merchants.
• Complete merchant KYC and onboarding documentation.
• Achieve monthly acquisition and revenue targets.
• Build and maintain strong relationships with merchants.
• Resolve merchant queries and coordinate with support teams for issue resolution.
• Monitor competitor activities and provide market feedback.
• Ensure activation and regular usage of deployed payment solutions.

What you will need:

• Strong communication and negotiation skills.
• Ability to work in a target-driven sales environment.
• Good relationship management and customer handling skills.
• Basic knowledge of digital payments, POS systems, and fintech products.

Life at slice:

Life so good, you’d think we’re kidding:

• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminateon the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with theapplicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the jobapplication or interview process, perform essential job functions, and receive other benefits andprivileges of employment.

Come join our crew!

About slice:

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

Requirements: