Relationship Officer - Insurance

SkillLabs Resource Services Pvt. Ltd.; Madikeri; On-site; INR 180,000 - 300,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking a proactive sales professional to drive client acquisition and manage relationships within the insurance domain.

You will identify new prospects through field visits, referrals, and leads, while ensuring high engagement with existing clients. The role requires achieving monthly/quarterly targets for new policies and renewals, presenting life, health, or general insurance options, and ensuring compliance with IRDAI guidelines.

Qualifications

• Experience in client acquisition and relationship management.
• Ability to identify and acquire new customers through field visits, referrals, and leads.
• Strong focus on meeting monthly/quarterly sales targets for policies and renewals.
• Knowledge of life, health, and general insurance products.

Responsibilities

• Acquire new clients via field visits, referrals, and leads.
• Build and maintain long-term client relationships for engagement.
• Conduct follow-ups for new business opportunities.
• Present product features, benefits, and comparisons clearly.
• Upsell and cross-sell insurance solutions to customers.
• Assist with queries related to policy issuance, payments, and renewals.
• Ensure timely renewal reminders and reduce lapse rates.
• Coordinate with internal teams to resolve issues promptly.
• Maintain accurate records of interactions and sales activity.
• Adhere to IRDAI regulations and company policies.

Skills

Strong communication

Customer-centric

Sales and negotiation

Insurance product knowledge

Target driven

Relationship management

Documentation & compliance

KYC knowledge

Job description

Key Responsibilities

• Client Acquisition & Relationship Management
• Identify and acquire new customers through field visits, referrals, and company-generated leads.
• Build and maintain strong relationships with existing clients to ensure long-term engagement.
• Conduct regular follow-ups with customers for new business opportunities.
• Sales & Business Development
• Understand customer requirements and recommend appropriate life, health, or general insurance products.
• Achieve monthly/quarterly sales targets for new policies and renewals.
• Present product features, benefits, and comparisons to customers clearly and professionally.
• Upsell and cross-sell relevant insurance solutions.
• Customer Service & Retention
• Assist customers with queries related to policy issuance, premium payments, claims, and renewals.
• Ensure timely renewal reminders and reduce policy lapse rates.
• Coordinate with internal teams to resolve customer issues promptly.
• Documentation & Compliance
• Ensure accurate completion of proposal forms, KYC documents, and compliance requirements.
• Maintain updated records of customer interactions and sales activities.
• Adhere to regulatory guidelines prescribed by IRDAI and company policies.
• Market Intelligence
• Stay updated on competitor offerings, industry trends, and product updates.
• Provide feedback to management regarding customer needs and market opportunities.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric approach
• Sales and negotiation abilities
• Basic understanding of insurance products (life, health, general)
• Ability to meet targets and work under pressure
• Problem-solving and relationship-building skills
• Knowledge of documentation & compliance requirements