Relationship Officer - Insurance

SkillLabs; Karnataka; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs is seeking a proactive sales professional in India (Karnataka) to acquire clients and manage relationships across life, health, and general insurance products. You will identify opportunities, present product features, and drive renewals with a customer-centric approach.

Responsibilities include field visits, follow-ups, and collaboration with internal teams to ensure smooth policy issuance and processing. Strong communication and target-driven mindset are essential.

Qualifications

• Excellent communication and interpersonal abilities.
• Customer-centric mindset with a focus on relationship building.
• Proven sales and negotiation skills with a track record of meeting targets.
• Basic understanding of life, health and general insurance products.
• Ability to work under pressure and achieve monthly/quarterly targets.
• Strong problem-solving and documentation/compliance awareness.

Responsibilities

• Acquire new clients through field visits, referrals, and company-generated leads.
• Build and maintain relationships with existing clients to ensure long-term engagement.
• Conduct regular follow-ups with customers for new business opportunities.
• Understand customer requirements and recommend appropriate insurance products.
• Present product features and comparisons to customers clearly and professionally.
• Assist customers with queries related to policy issuance, payments, claims, and renewals.
• Ensure timely renewal reminders and reduce policy lapse rates.
• Coordinate with internal teams to resolve customer issues promptly.

Skills

Communication skills

Customer-centric

Sales negotiation

Insurance products

Target achievement

Problem solving

Documentation/compliance

Job description

Key Responsibilities

• Client Acquisition & Relationship Management
• Identify and acquire new customers through field visits, referrals, and company-generated leads.
• Build and maintain strong relationships with existing clients to ensure long-term engagement.
• Conduct regular follow-ups with customers for new business opportunities.
• Sales & Business Development
• Understand customer requirements and recommend appropriate life, health, or general insurance products.
• Achieve monthly/quarterly sales targets for new policies and renewals.
• Present product features, benefits, and comparisons to customers clearly and professionally.
• Upsell and cross-sell relevant insurance solutions.
• Customer Service & Retention
• Assist customers with queries related to policy issuance, premium payments, claims, and renewals.
• Ensure timely renewal reminders and reduce policy lapse rates.
• Coordinate with internal teams to resolve customer issues promptly.
• Documentation & Compliance
• Ensure accurate completion of proposal forms, KYC documents, and compliance requirements.
• Maintain updated records of customer interactions and sales activities.
• Adhere to regulatory guidelines prescribed by IRDAI and company policies.
• Market Intelligence
• Stay updated on competitor offerings, industry trends, and product updates.
• Provide feedback to management regarding customer needs and market opportunities.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric approach
• Sales and negotiation abilities
• Basic understanding of insurance products (life, health, general)
• Ability to meet targets and work under pressure
• Problem-solving and relationship-building skills
• Knowledge of documentation & compliance requirements