Relationship Officer Gold Loan

AU Small Finance Bank; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited in India seeks a Relationship Officer for Gold Loan to manage customer interactions, drive gold loan operations, and ensure compliance with banking standards. The role requires 2–6 years of banking experience and a focus on accuracy and regulatory adherence.

You will collaborate with branch teams, support training initiatives, and contribute to reporting processes while navigating standard banking hours and field operations.

Qualifications

• Experience in Banking/Financial Services.
• Strong communication and customer orientation.
• Knowledge of banking products and regulatory norms.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

negotiation

Tools

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities:

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities:

• Support team initiatives, training, and reporting.

Required work experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other details

• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies