Relationship Officer Gold Loan

AU Small Finance Bank; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Gold Loan to manage customer interactions and gold loan operations while ensuring compliance with banking standards.

Reporting to the Branch/Field team, you will support training, reporting, and drive customer satisfaction and recovery as part of daily banking activities. Travel is required with standard banking hours and vehicle preferred.

Qualifications

• Strong communication skills required.
• Knowledge of RBI regulations and internal policies.
• Ability to work across branch and field operations.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required work experience

• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies