Relationship Manager - Unnati MBL

IDFC FIRST Bank; Jamnagar; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in India is seeking a Relationship Manager for UnnatI MBL to deliver exceptional client service, drive product sales, and spearhead new client acquisition. The role emphasizes long-term relationship management and robust portfolio growth.

Responsibilities include lead generation, acquiring high-value home loan clients, maintaining loan-book health, ensuring compliance, and promoting digital tools while mentoring the team for business goals and collaboration across verticals.

Qualifications

• Graduate
• 5-10 years of experience in relevant domain (Relationship Management)
• Strong focus on customer service and compliance

Responsibilities

• Generate sales opportunities for self and team members by identifying and pursuing potential leads.
• Customer Acquisition: focus on acquiring new clients and building a high-yield loan portfolio.
• Portfolio Quality: monitor and manage loan book health and risk.
• Customer Service & Compliance: uphold high standards of customer experience and regulatory adherence.
• Digital Adoption: promote use of digital tools to drive efficiency and engagement.
• Team Development: mentor and support team members to achieve goals.
• Cross-Functional Collaboration: collaborate with other business verticals for cross-selling opportunities.
• Customer Service & Compliance: ensure regulatory compliance across processes.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Job Purpose:

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example - groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years