Relationship Manager - Unnati MBL

IDFC FIRST Bank; Bharuch District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for the Unnati MBL unit in India. The role centers on delivering exceptional client service, driving customer retention, and spearheading acquisition to support business growth and market expansion.

Responsibilities include generating sales opportunities, building a high-yield home loan portfolio, ensuring loan book quality, complying with regulations, adopting digital tools, mentoring the team, and collaborating across departments for

Qualifications

• Graduate degree required.

Responsibilities

• Generate sales opportunities for self and team by proactively identifying and pursuing potential leads.
• Customer Acquisition: focus on acquiring new clients, with emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: ensure overall health and quality of the loan book through monitoring and risk management.
• Customer Service & Compliance: uphold high standards of customer experience and ensure regulatory compliance.
• Digital Adoption: embrace digital tools to drive efficiency and engagement.
• Team Development: mentor and support team members to achieve goals and business objectives.
• Cross-Functional Collaboration: build relationships across verticals to identify cross-selling opportunities.
• Customer Service & Compliance: uphold high standards of customer experience and ensure regulatory compliance.
• Cross-Functional Collaboration: build relationships across verticals to identify cross-selling opportunities.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Job Purpose:

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example - groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years