Relationship Manager - Unnati MBL

IDFC FIRST Bank; Hardoi; On-site; INR 420,000 - 700,000; Full time

Job summary

IDFC FIRST Bank in Hardoi, UP seeks a proactive Relationship Manager for the Unnati MBL initiative. You will manage client relationships, drive home loan sales, and expand the bank's customer base through targeted acquisition and cross-selling.

You will work with cross-functional teams, ensure strict compliance, promote digital channels, and mentor junior staff to deliver exceptional service and business growth in a competitive market.

Qualifications

• Graduate with 0-2 years experience in banking/financial services.
• Experience in home loan portfolio is preferred.
• Strong customer service and regulatory compliance awareness.

Responsibilities

• Generate sales opportunities for self and team by identifying and pursuing leads.
• Customer Acquisition: focus on acquiring new clients with emphasis on home loans.
• Portfolio Quality: monitor loan book health and manage risk.
• Customer Service & Compliance: uphold high customer experience and regulatory norms.
• Digital Adoption: promote digital tools to drive efficiency.
• Team Development: mentor and support team members to achieve goals.
• Cross-Functional Collaboration: build relationships across business verticals for cross-selling.

Skills

Relationship management

Sales & business development

Customer acquisition

Team mentoring

Digital adoption

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Job Purpose

'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

'

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities

'

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

0-2 Years