Relationship Manager - Unnati MBL

IDFC FIRST Bank; Kumarbegpalli; On-site; INR 600,000 - 800,000; Full time

Job summary

IDFC FIRST Bank in Kumarbegpalli, Odisha, is seeking a Relationship Manager for its Unnati MBL department. The role involves delivering exceptional client service focusing on customer retention and driving product sales to acquire new clients.

The ideal candidate should have 5-10 years of experience, a graduate degree, and a strong emphasis on home loan portfolio management. Team development and advocating digital tool adoption for enhanced customer engagement are also key responsibilities.

Qualifications

• 5-10 years of experience in client relationship management and sales.
• Strong understanding of home loan products and market dynamics.
• Proven ability to lead and mentor team members.

Responsibilities

• Deliver exceptional client service and focus on customer retention.
• Drive product sales and acquire new clients for business growth.
• Monitor portfolio quality and ensure compliance with regulations.
• Advocate for digital tool adoption to enhance customer engagement.

Skills

Client service

Sales strategy

Customer relationship management

Risk management

Team development

Digital tools advocacy

Education

Graduate degree

Job description

Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Roles & Responsibilities

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.
• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

• Graduate
• Years of Experience: 5-10 Years