Relationship Manager - MF Collections

Equitas Small Finance Bank; Sri Muktsar Sahib, Ludhiana, Patiala; On-site; INR 400,000 - 700,000; Full time

Job summary

Equitas Small Finance Bank in Muktsar seeks a Relationship Manager - MF Collections with 0-3 years of experience for a permanent role in Inclusive Banking. The role focuses on collections, acquiring new MF members through AOC, achieving cross-sell targets, and maintaining high member retention.

The position is based at the Muktsar branch and involves handling MF portfolios, adhering to lending policies and delivering excellent customer service.

Qualifications

• Customer focus and service orientation for member interactions.
• Leadership abilities to guide teams and coordinate collections.
• Understanding of sustainability practices in financial services.

Responsibilities

• Ensure achievement of collections target set for allocated centres.
• Drive new member acquisition through AOC initiatives.
• Achieve Cross Sell Product targets and penetration.
• Maintain member retention and high service standards.
• Engage in self development and process orientation to improve efficiency.

Skills

Customer Focus

Leadership

Sustainability

Education

Bachelor of Arts / Bachelor of Science / Bachelor of Commerce

Job description

End Date 26 Nov 2026

Required Experience 0 - 3 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - MF Collections

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Receivables

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - MF Collections

Division Inclusive Banking - MF

Zone North

Branch Code 15016

Branch Name Muktsar

Skill

Customer Focus Leadership Through Sustainability

Bachelor of Arts Bachelor of Science Bachelor of Commerce

Job Description

Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement
(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
% RD & APY Collections
(as per annexure 3)

4 Member Retention 10% % of Achievement
(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaion 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

5 (Excellent) 100% repayment achieved by end of every month during the review period

4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period

3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1