Relationship Manager-Housing Finance-Sales

Kotak Mahindra Bank; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in India is seeking a dynamic role focused on mortgage product sales through DSAs. You will train and develop the Direct Sales Team and DSA partners to ensure productivity and compliance.

You will manage end-to-end processing, ensure adherence to KYC norms, and coordinate with Credit, Legal, Technical, RCU and Operations to close disbursement documentation on time. This position emphasizes building channel partner networks, accelerating growth, and delivering excellent

Responsibilities

• Manage sales and distribution of mortgage products through DSAs.
• Empanel new DSAs from the market and drive business growth.
• Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance.
• Ensure adherence to KYC and documentation norms as per company guidelines.
• Ensure timely and accurate closure of disbursement documentation.
• Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
• Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
• Ensure high levels of customer service and satisfaction throughout the loan lifecycle.

Job description

Job Description:

• Individual Role
• Training & Development of the DST Team and DSAs
• Ensure adherence to KYC documents as per the guidelines of the company
• Ensure proper closure of disbursement documentation within the timeline.
• Manager Sales & distributions through DSA's
• Empanel new DSA's from market & ensure unilateral growth by adding new DSAs
• Experience in mortgage and working in DSA vertical will be preferred
• Liaoning with Internal teams - Credit, legal, technical, RCU & Operations
• Responsible for end-to-end processing of the case and updating the status of the same to customer & channel partners.

Responsibilities

Manage sales and distribution of mortgage products through DSAs. Empanel new DSAs from the market and drive business growth through them. Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance. Ensure adherence to KYC and documentation norms as per company guidelines. Ensure timely and accurate closure of disbursement documentation. Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing. Handle end-to-end processing of customer applications and keep customers and channel partners updated on status. Ensure high levels of customer service and satisfaction throughout the loan lifecycle.