Relationship Manager-Housing Finance-Sales

Kotak Mahindra Bank Ltd; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a driven Relationship Manager to manage and grow mortgage product sales through Direct Selling Agents (DSAs) and the branch channel. This individual contributor role focuses on driving sales, ensuring compliance, and handling end-to-end case processing.

The candidate will empanel new DSAs, train the Direct Sales Team and partners, maintain KYC and documentation norms, coordinate with Credit, Legal, Technical, RCU, and Operations, and ensure timely closure of

Responsibilities

• Manage sales and distribution of mortgage products through DSAs.
• Empanel new DSAs from the market and drive business growth through them.
• Train and develop DST and DSA partners to ensure productivity and compliance.
• Ensure adherence to KYC and documentation norms as per company guidelines.
• Ensure timely and accurate closure of disbursement documentation.
• Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
• Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
• Ensure high levels of customer service and satisfaction throughout the loan lifecycle.

Skills

Mortgage sales

DSA management

Client relationship management

KYC compliance

End-to-end processing

Job description

We are seeking a driven and experienced Relationship Manager to manage and grow the DSA (Direct Selling Agent) or branch channel for mortgage products. This is an individual contributor role focused on driving sales, ensuring compliance, and managing end-to-end case processing. The ideal candidate will have a strong background in mortgage sales, excellent communication skills, and the ability to build and manage rela+P33:P35tionships with DSAs and internal stakeholders.

• Manage sales and distribution of mortgage products through DSAs.
• Empanel new DSAs from the market and drive business growth through them.
• Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance.
• Ensure adherence to KYC and documentation norms as per company guidelines.
• Ensure timely and accurate closure of disbursement documentation.
• Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
• Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
• Ensure high levels of customer service and satisfaction throughout the loan lifecycle.