Relationship Manager-Housing Finance-Sales

Kotak Mahindra Bank; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank is seeking a driven Relationship Manager to lead mortgage sales through DSA and branch channels. This role focuses on end-to-end case processing, compliance, and revenue growth via DSAs and internal teams.

The ideal candidate will have strong mortgage sales experience, excellent communication skills, and the ability to manage relationships with DSAs and internal stakeholders to deliver a seamless customer experience.

Qualifications

• Strong background in mortgage sales.
• Excellent communication and interpersonal skills.
• Ability to build and manage relationships with DSAs and internal stakeholders.

Responsibilities

• Manage sales and distribution of mortgage products through DSAs.
• Empanel new DSAs from the market and drive business growth through them.
• Train and develop DST and DSA partners to ensure productivity and compliance.
• Ensure adherence to KYC and documentation norms as per company guidelines.
• Ensure timely and accurate closure of disbursement documentation.
• Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
• Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
• Ensure high levels of customer service and satisfaction throughout the loan lifecycle.

Skills

Mortgage sales

DSA/channel management

Client relationship

Communication skills

Tools

CRM software

Job description

Job Description:

We are seeking a driven and experienced Relationship Manager to manage and grow the DSA (Direct Selling Agent) or branch channel for mortgage products. This is an individual contributor role focused on driving sales, ensuring compliance, and managing end-to-end case processing. The ideal candidate will have a strong background in mortgage sales, excellent communication skills, and the ability to build and manage rela+P33:P35tionships with DSAs and internal stakeholders.

Responsibilities

• Manage sales and distribution of mortgage products through DSAs.
• Empanel new DSAs from the market and drive business growth through them.
• Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance.
• Ensure adherence to KYC and documentation norms as per company guidelines.
• Ensure timely and accurate closure of disbursement documentation.
• Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
• Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
• Ensure high levels of customer service and satisfaction throughout the loan lifecycle.