Relationship Manager Gold Loan

AU Small Finance Bank; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Manager for Gold Loans at the branch level in Pune. You will acquire and service gold loan customers, ensure compliance with RBI lending norms, and help achieve business targets.

You will perform gold valuation, documentation, and monitor disbursement and repayment, while cross-selling banking products and supporting branch operations to deliver superior customer service.

Qualifications

• Excellent communication and negotiation skills.
• Knowledge of gold loan products and lending norms.
• Familiarity with KYC and compliance.

Responsibilities

• Acquire customers for gold loans.
• Conduct gold valuation and documentation.
• Ensure timely disbursement and repayment tracking.
• Maintain portfolio quality.
• Cross-sell banking products.
• Support branch operations and handle queries.

Skills

Communication

Negotiation

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities:

• 1.Customer acquisition for gold loans2. Conduct gold valuation and documentation3. Ensure timely disbursement and repayment tracking4.Maintain portfolio quality

Additional Responsibilities:

• 1.Cross-sell banking products2. Support branch operations3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators: 1.Loan disbursement volume2.Portfolio quality3.Customer satisfaction score

Required Competencies: 1.Customer Orientation2.Integrity3.Result Focus

Required Knowledge: 1. Gold loan products2. Lending norms3.KYC and compliance

Required Skills: - Communication- Negotiation- MS Office

Required abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details: Branch-based with customer interaction

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: